Neha Singh
Quality/Process Consultant
Ghaziabad
Summary
Detail-oriented professional with 2 years of experience as quality consultant professional who brings proven experience in risk identification, documentation, and reporting. Pro-active about raising concerns or advocating for customers' needs. Certified internal auditor for ISO 9001:2015 standards, possess strong knowledge of QA methodologies, tools, and processes. Skilled in statistical analysis and demonstrated ability to work collaboratively with development teams to facilitate smooth and effective delivery execution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Quality Assurance Consultant
Wipro Ltd
Gurgaon
06.2022 - Current
- Created detailed process documentation including flowcharts, diagrams and checklists.
- Reviewed software designs and requirements to ensure quality assurance standards were met.
- Collaborated with stakeholders to identify areas requiring improvement in existing process.
- Reported progress of quality assurance activities throughout project lifecycle.
- Assisted in developing automation frameworks using scripting languages such as Python or JavaScript.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Collaborated with the team in identifying pain areas and optimized automated testing tools for repetitive tasks by reducing the cycle time by 70%.
- Provided guidance and recommendations on corrective actions needed to comply with ISO requirements.
- Conducted gap analysis to identify areas of non-conformance with ISO standards.
- Reviewed and analyzed processes, procedures, policies, and documentation related to ISO compliance.
- Monitored performance metrics and identified opportunities for further optimization.
- Conducted failure analysis, root cause analysis, and corrective action processes.
- Collaborated with stakeholders to develop strategies for improving the overall customer satisfaction.
- Reviewed internal processes for identifying, measuring, monitoring and reporting risks.
- Streamlined the process for one of the SMU which resulted in decrease of process exceptions from 35% to below 10% which helped in improving the compliance at SMU level.
- Conducted regular internal audits to ensure process compliance which helped in getting zero non conformance identified during the external audit for ISO 9001:2015 standards.
Marketing Intern
Varun Beverages Ltd
Gurgaon
05.2021 - 06.2021
- Worked on a research project titled "To understand how PepsiCo could compete with competitor brand with respect to carbonated soft drink segment" in the beverage industry after successfully analyzing the marketing strategies adopted by the organization and its competitor and created a detailed report on it.
- Conducted customer surveys to gather feedback about products and services.
Education
PGDM - Marketing And Operations
Lal Bahadur Shastri Institute of Management
04-2022
Bachelor of Science - Physical Science(Electronics)
Shyam Lal College, University of Delhi
07-2017
Skills
- ISO 9001:2015 Internal Auditor
- Quality Management Systems
- Data Analytics and Governance
- Customer Satisfaction
- Value stream mapping
- Performance monitoring
- Continuous Improvement(Lean Principles)
- Quantitative Statistical Analysis
- Project Management
- Risk Analysis and Mitigation
- Operational Excellence
- QC tools
- CMMI Process
- Agile Methodology
- Lean Tenets
- Change Management
Affiliations
- Responsible for data collation and validation for TL9K Quest forum.
- Responsible for reporting and analyzing for Annual Satisfaction survey for the WEE, Global Business Unit.
Certification
- Marketing Analytics and Forecasting, Udemy
- Tableau training for Data Science, Udemy
- Certification course on Power BI, Henry Harvin Education
- Currently undertaking certification course Business Analytics 360 from Analytix Labs
Accomplishments
- Received Prodigy Award from CQO ib All Hands Meet for displaying customer centricity and gaining Delivery's confidence by implementing compliance and continuous improvement as single point of contact of Quality for APMEA delivery unit.
- Received Leader Choice Team Award in Q2 Quality All Hands Meet by CQO along with a monetary price.
- Received Quality Edge award for Exemplary Contribution for H2 HCSAT scores for overall best performance as a unit across Wipro.
- Received appreciation with "Being an Ally: Badge" for the contribution towards TL9K external audit preparation and ensuring zero NCs.
- Appreciated by one of the accounts team for customizing the feedback template for project satisfaction as per the need of the account.
Skills
- ISO 9001:2015 Internal Auditor
- Quality Management Systems
- Data Analytics and Governance
- Customer Satisfaction
- Value stream mapping
- Performance monitoring
- Continuous Improvement(Lean Principles)
- Quantitative Statistical Analysis
- Project Management
- Risk Analysis and Mitigation
- Operational Excellence
- QC tools
- CMMI Process
- Agile Methodology
- Lean Tenets
- Change Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Hindi
Native language
English
Advanced (C1)
C1
Timeline
Software Quality Assurance Consultant
Wipro Ltd
06.2022 - Current
Marketing Intern
Varun Beverages Ltd
05.2021 - 06.2021
PGDM - Marketing And Operations
Lal Bahadur Shastri Institute of Management
Bachelor of Science - Physical Science(Electronics)
Shyam Lal College, University of Delhi
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