Neha Singh
Mumbai
Summary
Dynamic leader with a proven track record at Mswipe Technologies, adept in MS Excel and team motivation. Excelled in enhancing productivity and customer relations, achieving over 100% targets. Recognized for exceptional problem-solving and effective team building, demonstrating a confident approach to managing complex collection tasks and driving team success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Mswipe Technologies Pvt. Ltd (WeCollect)
07.2024 - Current
- Responsible for Field collection ranging from 30+ till 360+ DPDs
- Managing a team of 45-50 Field Collection Officers
- To demonstrate 'Leading By Example' - have taken individual collection target as well
- Supporting team members with data analysis and daily POA
- Never hesitate to be on field to boost the Moral of team members in difficult collection situation of handling customers
- Have a great control over MIS which helps in managing daily PTPs
- At times get into micro management to enhance productivity
- Achieved more than 100% of target MOM basis
Assistant Manager
Dhani Loans & Services Ltd. (Indiabulls)
11.2021 - 04.2024
- Responsible for DOF collection ranging from 30+ till 360+ DPDs
- Managing a team of 45-50 Collection Officers
- To demonstrate 'Leading By Example' - have taken individual collection target as well
- Supporting team members with data analysis and daily POA
- Never hesitate to be on field to boost the Moral of team members in difficult collection situation of handling customers
- Have a great control over MIS which helps in managing daily PTPs
- At times get into micro management to enhance productivity
- Achieved more than 100% of target MOM basis
Tele-caller
Kissht Finance Company
09.2020 - 10.2021
- Responsible for collection calling on 90+ DPDs for instant cash loans
- Occasionally managed the entire floor of callers in absence of Team Leader
- Achieved 95% to 100% of target on MOM basis
- Received letter of appreciation (E-mail) from Senior Management for best caller
Associate
Edelweiss Financial Services - SME Lending
01.2018 - 10.2020
- New customer procurement and engagement
- Fostering lead generation and disbursement
- Solely handled digital sales calling from India-MART, Sulekha etc
- To generate leads
- SMS campaigning management and review of leads
- Handling aggregators empaneling along with entire documentation process
Intern
Edelweiss Financial Services - SME Lending
10.2017 - 12.2017
- Processing for new customer's account opening
- Mutual fund account opening documentation
- Handling customer queries
- Invoice processing
- Was responsible to check CIBIL to login proposals
- Won an award for Great Campaign Management
Education
BMS -
University of Mumbai
01.2021
H.S.C -
Maharashtra State Board
01.2014
S.S.C -
Maharashtra State Board
01.2012
Skills
- MS Office
- MS Excel
- Customer relationship management (CRM)
- Team motivation
- Problem-solving
- Workload management
- Customer relations
- Verbal and written communication
- Team building
Accomplishments
Won an award for Great Campaign Management
Personal Information
Date of Birth: 12/11/97
Timeline
Assistant Manager
Mswipe Technologies Pvt. Ltd (WeCollect)
07.2024 - Current
Assistant Manager
Dhani Loans & Services Ltd. (Indiabulls)
11.2021 - 04.2024
Tele-caller
Kissht Finance Company
09.2020 - 10.2021
Associate
Edelweiss Financial Services - SME Lending
01.2018 - 10.2020
Intern
Edelweiss Financial Services - SME Lending
10.2017 - 12.2017
BMS -
University of Mumbai
H.S.C -
Maharashtra State Board
S.S.C -
Maharashtra State Board
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