Neha Singh
Bengaluru
Summary
Strategic Director – Data & Analytics with 15+ years of experience leading global teams to deliver scalable data platforms, actionable insights, and business transformation across automotive, retail, and tech sectors. Proven track record of managing 40+ member cross-functional teams under Scaled Agile and Data Mesh frameworks to accelerate data product delivery and customer impact. Adept at aligning analytics with enterprise OKRs, mentoring talent, and deploying AI, and BI tools to drive automation, improve customer experience, and enable executive decision-making at scale.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager – Business Analytics (Aftersales + Marketing & Sales IT)
Mercedes-Benz Research and Development India
08.2022 - Current
- Directed a 40+ member hybrid team across data engineering, AI, and analytics to deliver enterprise-scale data products aligned with global strategy under the Data Mesh framework.
- Led the transformation of the customer feedback pipeline using topic modeling and NLP, driving service quality improvements across 20+ service centers and shaping the 2024–25 CX roadmap.
- Spearheaded GenAI POCs to automate customer feedback and product survey analysis, reducing manual effort by 60% and unlocking new CX insights.
- Built a multi-continent data platform to analyze and optimize sales funnel performance across Europe, Asia, and North America, enabling predictive revenue modeling and localized campaign optimization.
- Served as a strategic partner to senior stakeholders across IT and business, ensuring analytics delivery was tightly coupled with enterprise OKRs and measurable business outcomes.
- Institutionalized KPI-driven delivery metrics and career growth frameworks within the team, improving delivery velocity and retention of top talent.
Analytics Manager
CavinKare
04.2021 - 08.2022
- Led predictive demand planning and inventory forecasting using ML across 30+ retail outlets, improving forecast accuracy by 15%.
- Scaled forecasting models across SKUs and geographies to support agile merchandising and distribution planning.
- Managed a 10-member analytics team; implemented KPI-based delivery reviews and talent development initiatives.
- Collaborated with marketing and merchandising functions to drive data-informed promotion strategies.
Senior Advisor / Advisor / Business Analyst
Dell Technologies
04.2012 - 04.2021
- Delivered predictive analytics models for attrition and project risk management, reducing escalation rates by 25%.
- Led development of self-service BI platforms and automated data pipelines, eliminating 80+ hours/month in manual reporting.
- Developed internal tools for program and spend planning, resulting in $1M+ annual savings and adoption by 10,000+ users.
- Program-managed security and risk analytics integrations involving 100+ data sources and 20+ global stakeholders.
Business Associate
Headstrong
12.2011 - 03.2012
Development Analyst
Wipro Technologies
07.2009 - 12.2011
Graduate Engineering Trainee
Prakriti Enterprises
11.2008 - 04.2009
Education
Post Graduate Diploma - Data Science
IIIT-Bangalore
01.2019
B.Tech - Information Technology
Jaypee University of Information Technology
01.2008
Skills
- Data/AI Strategy
- Scaled Agile (SAFe)/Scrum
- Data Mesh
- GenAI
- AI/ML
- Data Product Leadership
- Stakeholder Management
- Customer Experience (CX)
- Big Data Architecture
- ML Ops
- Forecasting Models
- BI tools- Tableau, Power BI
- Azure Data Factory
- Python
- SQL
- KPI/OKR Alignment
- Executive Storytelling
- DevOps
- CI/CD
Websites
Awards
Dell Champion Award for innovation and automation impact, Quarterly Award at Mercedes-Benz for leadership in GenAI-driven CX transformation
Certification
Leading SAFe 6.0 certification
Timeline
Senior Manager – Business Analytics (Aftersales + Marketing & Sales IT)
Mercedes-Benz Research and Development India
08.2022 - Current
Analytics Manager
CavinKare
04.2021 - 08.2022
Senior Advisor / Advisor / Business Analyst
Dell Technologies
04.2012 - 04.2021
Business Associate
Headstrong
12.2011 - 03.2012
Development Analyst
Wipro Technologies
07.2009 - 12.2011
Graduate Engineering Trainee
Prakriti Enterprises
11.2008 - 04.2009
B.Tech - Information Technology
Jaypee University of Information Technology
Post Graduate Diploma - Data Science
IIIT-Bangalore
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