Neha Sulakhe
Dombivli
Summary
Results-oriented Project Manager with over 12 years of IT experience in SAP Basis batch scheduling and middleware operations. Led successful end-to-end application support transitions with 99% SLA adherence. Established high-performing teams and executed onsite assignments in Paris to enhance collaboration with global stakeholders. Strong skills in stakeholder management, risk mitigation, and process optimization drive project success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager, Transition Project Manager
Saint-Gobain
Mumbai
01.2023 - Current
- Delivered 10+ end-to-end service transitions with 99% SLA adherence and zero critical incidents.
- Developed and executed transition plans, aligning stakeholders, tools, and processes for go-live readiness.
- Coordinated cross-functional teams and stakeholders, improving collaboration and issue resolution speed by 25%.
- Monitored KPIs, managed risks and dependencies, ensuring 95%+ project adherence to scope and timelines.
- Managed full project lifecycle for multiple IT projects, delivering on-time and within budget.
- Led knowledge transfer, shadowing, hypercare, and operational handover, ensuring seamless transition to steady-state operations.
- Streamlined SOPs, runbooks, and support models to enhance operational efficiency by 15%.
Team Lead
Saint-Gobain
Mumbai
01.2021 - 12.2023
- Led and mentored a team of 15+ consultants, achieving SLA compliance of 98% and improving team productivity by 20%.
- Developed and facilitated onboarding and training programs, reducing new hire ramp-up time by 30%.
- Coordinated resource allocation, shift scheduling, and operational coverage to maintain seamless business-critical processes.
- Streamlined process governance and continuous improvement initiatives to enhance operational efficiency.
- Played a key role in establishing the Mumbai office team, defining processes, roles, and governance models.
Senior Consultant - SAP Basis, Scheduling & Middleware
Saint-Gobain
Mumbai
02.2019 - 12.2020
- Administered SAP Basis landscape and managed enterprise batch scheduling with Control-M and Dolla Universe, ensuring timely job execution across systems.
- Oversaw middleware operations and integrations, maintaining high system availability during critical business cycles and minimizing downtime.
- Executed system refreshes, upgrades, and kernel patches while conducting root cause analysis to resolve and prevent recurring issues.
- Mentored junior consultants, improving team competency and reducing incident resolution time by 15%.
Consultant - SAP Basis & Control-M Scheduler
Capgemini Technology Services
Mumbai
04.2015 - 02.2019
- Supported SAP Basis daily operations while designing and maintaining Control-M batch jobs to ensure reliable processing.
- Resolved scheduling issues by coordinating with functional and technical teams, enhancing operational efficiency through updated documentation.
- Assisted in onboarding and transitioning SAP workloads, achieving minimal downtime and adherence to SLA requirements.
Associate Consultant - TWS Batch Job Scheduler
Capgemini Technology Services
Mumbai
08.2013 - 04.2015
- Managed IBM Tivoli Workload Scheduler jobs and calendars, ensuring timely execution of run cycles.
- Monitored batch execution and executed reruns to maintain SLA compliance.
- Coordinated with application and infrastructure teams to resolve issues and support transitions.
Education
Bachelor of Science - Computer Science
B.K. Birla College of Arts, Science & Commerce
MumbaiSkills
- Project and transition management
- Service transition
- Operational readiness
- RAID management
- SLA monitoring
- ERP management
- ServiceNow
- Jira/Confluence
- Confluence collaboration
- MS Project management
- Risk management
- Stakeholder engagement
- Cross-functional collaboration
- Continuous improvement
- Root-cause analysis
- Leadership skills
- Team leadership
- Scope definition
- Project planning
- Deliverable management
- Milestone management
- Project development
- Problem solving
- Business analysis
- Change leadership
- Effective communication
- Process optimization
Certification
- Project Management Professional (PMP) - PMI
- PRINCE2 (PeopleCert)
- Six Sigma Yellow Belt (Batch Winner)
- ITIL V3 Foundation - Axelos
- Red Hat Enterprise Linux 7 - Red Hat
Hobbies and Interests
- Reading
- Yoga
- Traveling
- Public Speaking & Debating
- Badminton
Volunteer Experience
- Innovation Workgroup, Saint-Gobain, Automation Initiatives, 2024-01-01, Present
- WIN Core Team, Saint-Gobain, Women Empowerment, 2023-01-01, 2024-01-01
- Workplace Connect & Wellness, Saint-Gobain, 2022-01-01, 2023-01-01
- Sustainability Workgroup, Saint-Gobain, 2020-01-01, 2021-01-01
- Employee Engagement Committee, Capgemini, 2017-01-01, 2019-01-01
Timeline
Project Manager, Transition Project Manager
Saint-Gobain
01.2023 - Current
Team Lead
Saint-Gobain
01.2021 - 12.2023
Senior Consultant - SAP Basis, Scheduling & Middleware
Saint-Gobain
02.2019 - 12.2020
Consultant - SAP Basis & Control-M Scheduler
Capgemini Technology Services
04.2015 - 02.2019
Associate Consultant - TWS Batch Job Scheduler
Capgemini Technology Services
08.2013 - 04.2015
Bachelor of Science - Computer Science
B.K. Birla College of Arts, Science & Commerce