Neha Trivedi
Summary
Salesforce developer with over 8 years of experience in creating enterprise-level CRM solutions on the Salesforce platform. Expertise in Apex development, Lightning Web Components, API integrations, and scalable data architecture. Proven track record in designing secure, high-performance solutions and supporting large-scale Salesforce implementations. Strong ability to convert business requirements into effective technical solutions, ensuring successful project delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
IBM
Pune
04.2021 - Current
- Led the development of a case management and onboarding platform for a global insurance client, where agents across multiple regions onboard new customers. Built custom Lightning Web Components to simplify complex multi-step onboarding and reduce manual data entry for operations teams.
- Designed a transaction reconciliation module to match daily payment files received from an external banking system with records in Salesforce. Implemented asynchronous processing using Batch Apex to process large files and flag mismatches for finance teams.
- Built and maintained REST-based integrations between Salesforce and external policy management systems to sync customer, policy, and claim data. Implemented retry logic and logging mechanisms to handle integration failures and ensure data consistency.
- Refactored a heavily customized org that had multiple conflicting triggers by introducing a centralized trigger framework, significantly reducing recursion issues and improving system stability during bulk data loads.
- Worked closely with business teams to redesign the data model for customer and policy relationships, improving reporting capabilities and enabling leadership to track policy lifecycle metrics more accurately.
- Acted as Lead Developer for a team of 5 engineers, guiding solution design, conducting code reviews, and helping resolve production issues related to data inconsistencies, governor limits, and integration failures.
Software Engineer
Wipro
Pune
10.2018 - 04.2021
- Automated lead assignment and opportunity stage validations through apex triggers and helper classes based on sales operations rules.
- Executed batch apex jobs to clean and update legacy customer records during data migration, successfully processing hundreds of thousands of entries within governor limits.
- Extended sales cloud functionality by building custom apex controllers and lightning components for guided quote creation and opportunity detail updates.
- Maintained comprehensive test classes with high coverage, generating mock data for various business scenarios to ensure deployment quality across environments.
- Troubleshot production issues by investigating errors in triggers, validation rules, and integrations, deploying fixes via change sets in coordination with QA and business users.
Software Engineer
Data infosys Limited
Pune
08.2017 - 10.2018
- Acquired core platform concepts of Salesforce and Java through training and project shadowing.
- Enhanced sales team capabilities with small updates to validation rules, page layouts, and workflows.
- Developed simple Apex classes and controllers for custom Visualforce pages enabling data entry.
- Participated in code deployments and sandbox testing ensuring functionality before production changes.
Education
Bachelor of Technology - Computer Science
Jayoti Vidhyapeeth Women's University
06-2017
Skills
- Salesforce Apex
- Lightning Web Component
- Salesforce Integration
- Salesforce Lightning
- Flows
- Salesforce Administration
- DevOps
- Copado
- VsCode
- Postman
- Workbench
- Bitbucket
Certification
• Salesforce Certified Application Architect
• Salesforce Certified Data Architecture and Management Designer
• Salesforce Certified Sharing and Visibility Designer
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Data Architecture and Management Designer
• Salesforce Certified Sharing and Visibility Designer
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Service Cloud Consultant
Timeline
Senior Software Engineer
IBM
04.2021 - Current
Software Engineer
Wipro
10.2018 - 04.2021
Software Engineer
Data infosys Limited
08.2017 - 10.2018
Bachelor of Technology - Computer Science
Jayoti Vidhyapeeth Women's University