Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Neha Venugopal

Bengaluru

Summary

Multifaceted Senior Data Associate with 4 years of experience , editing and researching broad range of content. Knowledgeable in online content design. Recognized for mentoring staff in best practices of the process . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fraud and Risk Analyst

JPMC
Bangalore
12.2023 - Current
  • Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
  • Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
  • Generated daily, weekly, monthly, quarterly reports on fraud trends and patterns.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
  • Monitored customer accounts and identified any discrepancies or irregularities in account activity.
  • Performed detailed analysis of financial transactions to identify suspicious activity.
  • Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.

Content Reviewer

Amazon
Bangalore
06.2019 - Current
  • Reviewed wide range of products on amazon and matched their relevancy to queries
  • Developed and managed content calendar to meet deadlines. Utilized analytics and site metrics to determine areas of improvement.
  • Conducted exploratory data analysis to identify trends, patterns and anomalies within large datasets. Also use SQL and other in-house tool to create interactive and visually appealing dashboards, reports, and data visualizations for business stakeholders to train AI.
    Conduct data quality audits. Contributed towards following Amazon catalogs– USA, UK, CANADA, INDIA, UAE, and SAUDI ARABIA.
  • Working with project teams to write and test new SOPs for management tasks. Point of Contact (POC) for handling escalations pertaining to different processes.
  • Handled various pilot tool launches and conducted deep dive and provided inputs on improvisation of tool
  • Worked on pilot process (ESCIU COMMENTS , VISUAL SEARCH ) and improve quality from 95% to 98%.
  • Additional responsibilities like sharing Weekly Business Report (WBR), Mentoring new joiners and managers, Work on Audits, tracking production counts of team, Error Analysis report, Creating Vendor Error File, Updating Volume tracker, Vendor Audit Reporting etc
  • Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
  • Actively participated in meetings with management teams discussing strategies for reducing risk associated with fraud cases.
  • Investigated and reported on potential fraud cases.

Education

MBA - Human Resources Management

Dayanand Sagar University
Bangalore India

BBA - Human Resources

Seshadripuram Institute Of Commerce And Management
Seshadripuram

Skills

  • Ul>
  • MS Office
  • P>Team building
  • P>MS Excel
  • P>Multilingual in Spanish, Korean , regional Indian languages
  • Fraud and anomaly analysis

Certification

  • Digital marketing
  • Spanish language b1 certificate

Accomplishments

  • Promotion 2022 Have been promoted from Executive Data Associate to Senior Data Associate for exceeding quality targets by leveraging communication skills and quality expertise.
  • Above and Beyond This award is to recognize individuals exhibiting outstanding display of leadership principles Invent and Simplify, Ownership, Customer Obsession and management of initiatives or projects, with measurable impact
  • Extra mile Award This award is to recognize individuals based on the boundary less behavior. Individuals who push the boundaries of their own role, who work cross functionally in order to accomplish a result.

Languages

Hindi, Kannada, Tamil , Telugu , Spanish , Korean

Timeline

Fraud and Risk Analyst

JPMC
12.2023 - Current

Content Reviewer

Amazon
06.2019 - Current

MBA - Human Resources Management

Dayanand Sagar University

BBA - Human Resources

Seshadripuram Institute Of Commerce And Management

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Neha Venugopal