Summary
Overview
Work History
Education
Skills
Timeline
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Neha Kuldeep singh

Aviation
Pune City,MH

Summary

At SpiceJet Airlines, a seasoned Senior CSE excelled in enhancing team productivity and customer satisfaction. Leveraging Microsoft Excel and exceptional problem-solving abilities, I spearheaded initiatives that improved efficiency and service quality. My expertise in customer relations and staff training significantly contributed to growth and a better service experience.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Senior CSE

SpiceJet Airlines
06.2019 - Current
  • Preparing Trim sheet for Aircraft.
  • Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Skillfully navigated CRM systems to accurately document all customer interactions, maintaining an up-to-date record of case histories.
  • Facilitated sales growth by upselling products and services based on customers'' needs and preferences.
  • Championed process improvements within the department that led to increased efficiency without sacrificing service quality standards.
  • Collaborated with cross-functional teams to ensure seamless resolution of customer issues, resulting in better overall service experience.
  • Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
  • Handled customer inquiries and suggestions courteously and professionally.


Education

Bachelor of Commerce - Commerce

Wadia Collage of Science And Commerce
Pune
04.2001 -

Skills

Timeline

Senior CSE

SpiceJet Airlines
06.2019 - Current

Bachelor of Commerce - Commerce

Wadia Collage of Science And Commerce
04.2001 -

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