Nehal Paul
Medical Scribe
Shillong,Meghalaya
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 year of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Process Executive
Cognizant Technologies Solutions
Remote
07.2023 - Current
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Prepared accurate documents for customer and business needs.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
Quality Documentation Specialist
Nuance Communications
Bangalore, KA
07.2021 - 06.2023
- Working as Quality Documentation specialist in Nuance Communication since July, 2021.
- Working with an international client to understand needs and provide efficient service.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for annual meeting.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediate.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved team problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving service issues.
- Documenting patient's information in real time.
Virtual Medical Scribe
S10 Healthcare Solution Ltd.
Shillong, Meghalaya
04.2019 - 07.2021
- Working with an international client to understand needs and provide efficient service.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for annual meeting.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediate.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved team problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving service issues.
Education
High School - Commerce
St. Anthony's Higher Secondary School
Shillong 06.2011 - 05.2013
B.Com - Accounting And Finance
St. Anthony's College
Shillong 06.2013 - 06.2016
Skills
- Basic medical knowledge
- Virtual learning system proficiency
- Medical terms and procedure knowledge
- Transcription of medical notes
- Medical chart documentation
- Able to work in Microsoft office and TallyERP9
- Meet the deadlines before the stipulated time
- Medical diagnosis
- Medical billing and coding
- Ability to transcribe medication
- Completing medical histories
- Medical reporting
- Medical data entry
- Medical records
- Understanding of medical terminology
- Knowledge of medical terms
- Medical history review
- Patient medical histories
- Basic medical terminology
- Familiarity with medical scribing
Certification
- Microsoft office
- Tally.ERP9
- Diploma in Finance and Accounts
Timeline
Senior Process Executive
Cognizant Technologies Solutions
07.2023 - Current
Quality Documentation Specialist
Nuance Communications
07.2021 - 06.2023
Virtual Medical Scribe
S10 Healthcare Solution Ltd.
04.2019 - 07.2021
B.Com - Accounting And Finance
St. Anthony's College
06.2013 - 06.2016
High School - Commerce
St. Anthony's Higher Secondary School
06.2011 - 05.2013
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