SHAIK ABDUL SAMEER
Nandyal
Summary
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in POI, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver value proposition. Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Infosys BPM Pvt. Ltd
06.2022 - Current
- Creating & Reviewing Points of Interest (POI) in Apple Maps: Spearheaded the creation and review process of POIs in Apple Maps, ensuring accuracy and relevance for users
- Mentoring & Team Handling Freshers: Provided mentorship and leadership to junior team members, guiding them through their roles and fostering their professional development
- Working With 5 Different Languages: Collaborated effectively across teams and languages, demonstrating adaptability and communication skills in multicultural environments
- Checking Entrepreneurs and Confirming Business Details: Verified entrepreneur information and business details, contributing to data accuracy and reliability for users
- Additionally, updated information to seamlessly integrate with Apple Pay services
Accountants & Billing
AMS Infrastructure Mining & Crushing Stone
05.2019 - 10.2021
- Preparing Customer Bills and Mailing: Managed generation and distribution of customer bills, ensuring accuracy and timely delivery
- Compiling and Maintaining Billing Documents: Oversaw the organization and upkeep of all billing-related documents and records, maintaining a comprehensive and organized system
- Managing Aged Bills and Payment Notifications: Monitored overdue bills and communicated with customers regarding outstanding payments, facilitating prompt resolution and maintaining positive client relationships
- Preparing Monthly or Periodic Billing Reports: Generated regular reports summarizing billing activities, providing insights into financial performance and trends
Education
Bachelor In Computer Application - Computer Application
06.2019
Eletcronics Engineering Technician (E.E.T.) - Ojt On Job Training
06.2016
S.S.C - Other
03.2014
Skills
- Production, Teamwork, Mentoring
- SME, Team Handling, Multitask, PSDM
- Basic Internet Browsing
- Cyber Security Basic Knowledge
- Threats, Risks, Vulnerabilities
- Security frameworks
- Linux, SQL, Python (Command Lines)
- Good Communications skills
- Accurate decision making
- Basic Knowledge of Mobile & PC gaming industry
- Workflow Analysis
- Process Mapping
Certification
- Google Cybersecurity, Network Security & Protect, Security Risks, Linux & SQL, Cybersecurity Task Python, Command-Lines
- Certificate in C Language, The National Computer, 07/01/19
- Certificate in Diploma in hardware & Networking, N.G.C.C. GROUP INSTITUTION, 01/01/16
- Certificate in Entrepreneurship Cell - MJCET, Muffankham Jah College OF Engg & Tech, 01/01/14
Awards
- Infosys BPM IStar Performer
- Infosys Spot Award
Disclaimer
I hereby declare that the above furnished information is correct and true to the best of my knowledge.
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Senior Process Executive - Infosys BPM Pvt. Ltd
06.2022 - Current
Accountants & Billing - AMS Infrastructure Mining & Crushing Stone
05.2019 - 10.2021
Mahamaya Technical University (Mtun) - Noida - Bachelor In Computer Application, Computer Application
Govt.Junior College Chanchalguda - Eletcronics Engineering Technician (E.E.T.), Ojt On Job Training
Urooj Model High School - S.S.C, Other
- Google Cybersecurity, Network Security & Protect, Security Risks, Linux & SQL, Cybersecurity Task Python, Command-Lines
- Certificate in C Language, The National Computer, 07/01/19
- Certificate in Diploma in hardware & Networking, N.G.C.C. GROUP INSTITUTION, 01/01/16
- Certificate in Entrepreneurship Cell - MJCET, Muffankham Jah College OF Engg & Tech, 01/01/14
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