Shriram Mrutanjay

Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.

• Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
• Generated monthly metric reports, interpreted results and developed processes and solutions.
• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
• Worked on Live Linear data management on SCTE 224 based Notifications and messages For internal cloud based console and troubleshooted customer Tickets based on it ,Extensively Used Splunk with Different queries and Function Manipulation for troubleshooting customer services and database problems, created Audit via Splunk reports for customers as per th request on monthly basis
• Worked on Powershell, Vm Ware(Virtual Machines hosted for customer service) , Linux and Python scripts
• Used Python scripting method for extracting customer data as per the requirement mentioned on the Tickets
• Standardized processes for increased consistency, reliability, and ease of replication across departments.
• Optimized production quality by identifying bottlenecks and developing targeted solutions.
• Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Worked and Managed on Internal Cloud customer based Platforms for day -day Operations
• Extensive Experience on Media content based systems on the project (IOA) delivery systems on Media Intelligence, Publishing , Broadcasting and IT Operations