Nehal Singh
BENGALURU
Summary
Data Analyst with 1 year of experience in the CIC sector, specializing in Consumer and Commercial data analysis, validation, and reporting. Expert in generating Data Quality reports using pivot tables, providing members with insights into critical and non-critical errors. Proficient in working with TUDF and Excel formats, ensuring data accuracy before transitioning members into production. Skilled in conducting format training for members.
Overview
6
6
years of professional experience
Work History
Data Analyst
Equifax India Pvt Ltd
BENGALURU
2023.07 - Current
- Conducted manual checks on consumer data in excel format, generating Data Quality Reports using Pivot tables to identify and address Critical and Non-Critical errors for members.
- Delivered impactful trainings to members on the standardized TUDF format utilized for consumer data across various CIC companies in India.
- Delivered impactful training to members on the standardized format utilized for commercial data across various CIC companies in India.
- Implemented manual checks with HXD tool to verify accuracy of member data in TUDF format prior to production.
- Utilized knowledge of SFTP portal as a crucial channel for facilitating data file transfer between CIC companies and banks
SRT-Supervisor
OLA Ani Technologies
BENGALURU
2018.10 - 2023.05
- My expertise lies in handling client escalation calls
- Task delegation within the team is one of my major job responsibilities currently
- I have been successful in effectively organizing and completing the team’s escalation cases with high quality and in a timely manner
- I am responsible for providing first time resolution
- I primarily handle cases related to customer safety on real time
- I also specialize in hot line calls, which requires communication with the local police on legal cases filed by the customer
- I also have the experience of handling CEO tagged escalations which require high-quality problem-solving skills
- I have also been involved in handling social media complaints and concerns raised by the customers on a regular basis.
Education
Marketing | BBM -
CMR Institute of Management Studies
BENGALURU, INDIASkills
- Communication
- Excel
- Zendesk
- CRM / DRM
- Notepad ++
- SFTP portal
- Data Exports
- Data quality
- Data Validation
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Data Analyst
Equifax India Pvt Ltd
2023.07 - Current
SRT-Supervisor
OLA Ani Technologies
2018.10 - 2023.05
Marketing | BBM -
CMR Institute of Management Studies
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