Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NEHA RAJ SINGH

Summary

Agile and adaptable manager with motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with communication skills focused on maximizing engagement and satisfaction. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager Talent Transformation

Wipro Ltd
02.2022 - Current
  • Responsible for enhancing the skills of capability building master trainers.
  • Responsible to certify trainers under Center of Excellence and Center of Behavioral training.
  • Fostered the programs under Facilitation Skills and Coaching tactics workshop.
  • Enhanced the SOPs under the programs run by our team.
  • Empathy interviews and success story creation to enable the right exposure of the team and the deliverables.


Founder and Business Manager

One 9 Baker's
09.2018 - 11.2020
  • Set up a diversified and exclusive manufacturing unit as a new trendsetter in gluten free and vegan bakery products
  • Built a core team of Marketing, Promotion and
  • Influencers
  • Designed the framework for distribution channel partners and suppliers for both B2B and B2C
  • Designed and executed customer acquisition strategy that increased daily customers by 15%
  • Implemented sales strategy that increased monthly sales by 2lacs
  • Launched customer appreciation bonus plan that increased client retention by 80% in the first quarter


  • Worked as a Freelancer
  • Collaborated with sales & management team of a renowned Real Estate Company (Trump Towers) and imparted trainings based on Leadership and People Management Skills

Assistant Manager

L&D Just Dial Ltd
05.2011 - 09.2018
  • Responsible for leading a team of Trainers and Quality Analysts at branch level
  • Train the trainers, sales force, and L&D team along with other department managers on recent developments across various platforms in the organization
  • Planning and implementing the training calendar for all the trainers across the branch based on TNA in coordination with Branch Head
  • Analyzing the reports collated by Operations and Support team post new enhancements in LMS & CRM
  • To monitor proper conduct and flow of NHT (New Hire Training) – Product training, Sales training, CRM training, Soft skills training, Behavioral Training and Process training
  • To closely monitor Quality Team on C-Sat / E-Sat and Dipstick activities
  • BQM / PIP structured as and when required
  • Lead the team who organized monthly and annual R&R (Rewards & Recognition)
  • Zone wise LDP initiated and delivered.

Education

Bachelor of Computer Applications - Computer Science

Makhanlal Chaturvedi National University of Journalism And Communication
2008

Skills

  • People Management Skills Leadership
  • Persuasive Communication Skills Flexibility
  • Organizational Skills Conflict Resolution
  • Employee Coaching and Motivation
  • Recruiting and Interviewing
  • Hiring and Developing

Certification

  • Participated in Neuro Linguistic Programming by renowned celebrity trainer Paul Clien.
  • Online course certification on Human Resources: Leadership and Strategic Impact.
  • Completed two-week on-line learning program on Transformational Leadership under Alison.
  • Certified for Train The Trainer course by Udemy.
  • Certification course on developing your Emotional Intelligence under Alison Education Program.
  • Certification course on how to improve your Conflict Competence.
  • Completed learning course on Building Resilience through LinkedIn.
  • Facilitation Skills, Coaching Tactics, Voice & BWS certified

Timeline

Assistant Manager Talent Transformation

Wipro Ltd
02.2022 - Current

Founder and Business Manager

One 9 Baker's
09.2018 - 11.2020

Assistant Manager

L&D Just Dial Ltd
05.2011 - 09.2018

Bachelor of Computer Applications - Computer Science

Makhanlal Chaturvedi National University of Journalism And Communication

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