NEHUL CHAVDA
PORTSMOUTH,UNITED KINGDOM
Summary
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training. Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines. Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates. Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
KOTAK MAHINDRA BANK LTD
DEPUTY MANAGER
Ahmedabad, Gujarat
04.2021 - 09.2023
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Designed employee incentives and recognition schemes to achieve team targets.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
ICICI BANK LTD
SALES OFFICER
Ahmedabad, Gujarat
06.2019 - 04.2021
- Identified new leads through data mining and telesales to meet set targets.
- Reviewed sales activities and identified root causes of under-performance to drive measurable improvements.
- Performed sales visits to take strategic action on new business leads.
- Maintained accurate data outlining sales, expense and staff activities.
- Collaborated with marketing teams to implement strategies to boost brand presence and reach new customers.
- Served as key point of contact for existing markets using [VATVA GIDC AND ODHAV GIDC AND ALL NEAREST INDUSTRIAL AREA ] knowledge to manage queries.
- Reviewed and improved sales performance to routinely meet or exceed targets.
- Recruited and trained new employees to build talented sales team.
- Conducted needs analysis of prospective consumers to create tailored sales strategy.
Education
SSC 10TH STANDARD -
06.2010 - 03.2011
HSC 12TH STANDARD -
06.2012 - 03.2013
Bachelor of Commerce -
06.2014 - 05.2019
Skills
- Sales techniques
- Workforce development
- Transformational leadership
- SMART goal setting
- Performance development planning
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Languages
English
Fluent
Certification
- CM - Certified Manager Certification
- Certified ACHIVEMENT, KOTAK MAHINDRA BANK - 6MONTHS
- IN GUJARAT NUMBER 1 QUALIFIED PERFOMANCE - KOTAK MAHINDRA BANK IN YEAR JUNE 2023
- Certified CURRENT ACCOUNT NUMBERS , KOTAK MAHINDRA BANK - IN YEAR JUNE 2023
- HIGHEST CURRENT ACCOUNT VALUE IN AHMEDABAD RESION 1 AWORD - IN YEAR AUGEST 2023
Timeline
KOTAK MAHINDRA BANK LTD - DEPUTY MANAGER
04.2021 - 09.2023
ICICI BANK LTD - SALES OFFICER
06.2019 - 04.2021
GUJARAT UNIVERSITY - Bachelor of Commerce,
06.2014 - 05.2019
GUJARAT SECONDARY AND HIGHER SECONDARY BOARD - HSC 12TH STANDARD,
06.2012 - 03.2013
GUJARAT SECONDARY AND HIGHER SECONDARY EDUCATION - SSC 10TH STANDARD,
06.2010 - 03.2011
- CM - Certified Manager Certification
- Certified ACHIVEMENT, KOTAK MAHINDRA BANK - 6MONTHS
- IN GUJARAT NUMBER 1 QUALIFIED PERFOMANCE - KOTAK MAHINDRA BANK IN YEAR JUNE 2023
- Certified CURRENT ACCOUNT NUMBERS , KOTAK MAHINDRA BANK - IN YEAR JUNE 2023
- HIGHEST CURRENT ACCOUNT VALUE IN AHMEDABAD RESION 1 AWORD - IN YEAR AUGEST 2023
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