Amadeus
Neil Dsouza
Travel Management & Business Administration
Parel, Mumbai,India
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in Travel & Tourism industry. Over 10 years background in increasing profits, reducing costs and transforming customer service standards. Lifelong learner, Attentive listener & Relentless optimist. Considerable experience of dealing with corporate customers. Ability of prioritizing and excellent time management skills. Excellent written and verbal communication skills. Looking forward in making a significant contribution with an ambitious company that offers a genuine opportunity for progression.
Overview
11
11
years of professional experience
19
19
years of post-secondary education
1
1
Language
Work History
Business Manager - Workforce & Administration
Vega Project India Pvt. Ltd.
Mumbai, India
08.2021 - 09.2022
- Managed and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Assisted with hiring process and training of new employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 150+ employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure information.
Relationship Manager
Whitehat Jr
10.2020 - 03.2021
- Assisted Parents & Teachers in resolving their queries in a new-To-the-world online platform
- Communicate with customers across the globe via Phone / Email / Chat
- Managed class rescheduling requests, handling DataBase
- And coordinating with Tech team to execute & ensure smooth functioning of Ongoing classes
- Create & Maintain daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Educated customers about Products & Service options and processed purchases
Partner
Travelstoryz PNR LLP
05.2019 - 09.2020
- Promoted new business and expanded firm's professional network through attendance and participation in community industry events
- Sourced initial funding to get business up and running while planning initial structure
- Determined business plan, mission statement and vision
- Devised, deployed and monitored processes to boost business success and increase profit levels
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency & Mapped income generating strategies to grow revenue Assisted with marketing strategy creation and advertising initiatives.
Branch Head
Reckon Group Pvt. Ltd
07.2016 - 05.2019
- Maintain, manage and monitor all customer related operational issues
- Develop and execute branch sales strategies to maximize revenues
- Ensure coordination between sales, marketing, accounts and administrative departments
- Ensure training to sales and marketing teams
- Prepare financial statements for the head office
- Monitor expenses of the branch
- Ensure profitable results in administrating branch office
- Develop and communicate business strategies to the branch staff
- Maintain all relevant databases and update
- Prepare branch budget and submit to head office.
Asst. Manager
Gilpin Travel Management Pvt. Ltd.
09.2015 - 05.2016
- Assist the Operations Manager with day to day operational activities
- Help, motivate & encourage Travel Consultants to meet & exceed their targets
- Regularly update the staff on various airline offers & promotions
- First point of contact for customer service issues & escalations & ensuring effective resolution of the same
- Conversion of prospect clients
- Deputise for the Branch Managers when they are unavailable/absent.
Team Leader
Gilpin Travel Management Pvt. Ltd.
Mumbai
05.2013 - 09.2015
Sr. Travel Consultant
Tickets2holidays.com
09.2011 - 05.2013
- Handling Domestic & International Ticketing and Tour Packages
- Managing Corporate and Leisure clients and providing them with travel consultation specifically in the area of flight arrangements, hotel accommodations, car rentals and tour packages
- Researching travel options & presenting the best deals by efficient use of CRS-Galileo, Internet & Vendor reservation software for research in terms of pricing, availability, hotel profiles, tour itineraries, geographical facts, sightseeing tours, currencies, etc
- Preparing travel plans for clients with the help of chosen vendors/suppliers.
Ticketing & Reservations Executive
Jetspeed Holidays
Mumbai
01.2011 - 05.2011
- International & Domestic Fare Construction and Ticketing
- Reservation on CRS-Galileo & online ticketing portals
- Ticket Issuances, Refunds & Re-issuances
- Worldwide Hotel Reservations and Car Rentals
Sr. Customer Service Executive
Intelenet Global Services
Mumbai
02.2010 - 11.2010
Education
MBA - Operations Management
Narsee Monjee Institute of Management Studies
Mumbai 07.2021 - Current
IATA Foundation Course in International Travel & Tourism -
IATA
IITC Bandra MumbaiMBA - Operations Management
Narsee Monjee Institute of Management Studies
Mumbai. India 08.2021 - Current
T.Y.B.Com -
Mumbai University
Mumbai, MH 07.2005 - 05.2008
H.S.C -
St. Andrews College
Mumbai, MH 06.2003 - 04.2005
S.S.C -
St. Paul’s High School
Mumbai, MH 06.1992 - 06.2003
Skills
Workforce Management
Employee RelationsBusiness operations management
Planning and Coordination
Excellent Communication
Software
Galileo
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Manager - Workforce & Administration
Vega Project India Pvt. Ltd.
08.2021 - 09.2022
MBA - Operations Management
Narsee Monjee Institute of Management Studies
08.2021 - Current
MBA - Operations Management
Narsee Monjee Institute of Management Studies
07.2021 - Current
Relationship Manager
Whitehat Jr
10.2020 - 03.2021
Partner
Travelstoryz PNR LLP
05.2019 - 09.2020
Branch Head
Reckon Group Pvt. Ltd
07.2016 - 05.2019
Asst. Manager
Gilpin Travel Management Pvt. Ltd.
09.2015 - 05.2016
Team Leader
Gilpin Travel Management Pvt. Ltd.
05.2013 - 09.2015
Sr. Travel Consultant
Tickets2holidays.com
09.2011 - 05.2013
Ticketing & Reservations Executive
Jetspeed Holidays
01.2011 - 05.2011
Sr. Customer Service Executive
Intelenet Global Services
02.2010 - 11.2010
T.Y.B.Com -
Mumbai University
07.2005 - 05.2008
H.S.C -
St. Andrews College
06.2003 - 04.2005
S.S.C -
St. Paul’s High School
06.1992 - 06.2003
IATA Foundation Course in International Travel & Tourism -
IATA