Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nelson Massey

Customer Relationship Manager
Pune

Summary

Experienced customer relationship manager bringing six and a half years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Customer Relations Manager

Tech Mahindra Limited
Pune
12.2016 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Made customers aware of current and new programs and services.
  • Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Developed new employees and on-going performance assessment of current employees.

Accounts Receivable Specialist

Zensar Technologies Limited
Pune
01.2012 - 11.2016
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.

Education

B.com - Ecommerce

Kalinga University
Atal Nagar-Nava Raipur, Chhattisgarh 492101
07.2015 - 06.2018

Skills

    Account updates

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Accomplishments

  • Supervised operations and OJT batches for three years.
  • Have been a part of learnings team for a year. Carry an experience of training 6 to 7 batches for inter process.

Timeline

Customer Relations Manager

Tech Mahindra Limited
12.2016 - Current

B.com - Ecommerce

Kalinga University
07.2015 - 06.2018

Accounts Receivable Specialist

Zensar Technologies Limited
01.2012 - 11.2016

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Nelson Massey Customer Relationship Manager