NEMAT ALAM

• Responsible to after sale service of Bihar market network.

• Handling company payroll engineer FSE and ASP network

• ASC Spares audit

• New network planning and operational

• ASC monthly visit in month once

• Dealer/Distributor visit and defective stock reconciliation

• CRM Training to ASC

• Technical training to ASC

• MSL Planning

• Field audit

• Reporting to Service Head

• Handled active nine authorized service centre of power solution and home electric division based was at Bhagalpur

• New network expansion

• ASC Spares audit monthly/quarterly based

• ASC monthly visit in month once

• Dealer/Distributor visit and close market pendency

• CRM Training to ASC

• Technical training to ASC

• MSL Planning

• Field audit

• Reporting to BSM

• Worked with a new lunching product of company.

• Handling Bihar Service Network

• Handling 19 active ASC call load.

• ASC Spares audit

• New ASC planning

• ASC monthly visit in month once

• Dealer/Distributor visit

• CRM Training to ASC

• CRM training to ASC

• MSL Planning

• Field audit

• Reporting to Service Head

• Handling authorized service centre network across bihar

• Calls monitoring,closer of customer and channel partners

• ASC spare stock audit

• New ASC appointment

• MSL Planning

• Dealer/Distributor replacement process drafting.

• Worked with company given task.

• Reported to Branch Service Incharge

• Support to Technical team

• DSC call allocation to engineers till closer follow up

• Call feedback/Cold calling to customer

• Dealer defective stock report preparing

• Customer call allocation to engineers

• Call feedback and closer

In house product repairing, testing