NEMISH SHAH
Burnaby
Summary
A Self Starter with solid attention to detail, wholly committed to ensuring compliance with company policies and laws. I am driven by challenges that enable me to work under pressure in a fast-paced environment. Job roles that instill a sense of applying myself creatively, through experience and knowledge excite me and motivate me to excel—proven ability to establish and maintain excellent communication and relationships with clients. Solutions-oriented and highly skilled in management and collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/ Customer Service Manager
Walmart Co
10.2021 - Current
- Achieved a 92.7% customer satisfaction rating, demonstrating a commitment to providing exceptional customer service.
- Effectively managed a team of over 100 frontend employees, fostering a positive and productive work environment.
- Generated over $500 in incremental revenue by successfully upselling Walmart Rewards MasterCard, highlighting strong salesmanship and marketing proficiency.
- Utilized problem-solving skills and customer relationship management (CRM) techniques to troubleshoot and resolve customer issues,
- Consistently achieved and exceeded monthly business goals, demonstrating a results-oriented approach and a commitment to meeting performance targets.
- Collaborated effectively with the store manager on tasks including employee scheduling, logistics, and inventory loss prevention, showcasing strong teamwork and operational management skills.
Logistics Coordinator
N. Jayantkumar Marketing Co, Proprietary
02.2018 - 03.2020
- Improved logistics efficiency through route optimization and continuous improvement principles leading to reduced Delivery Lead Times
- Generated logistics reports to enable data-driven decision making with a deliberate focus on TQM principles.
- Streamlined procurement processes by implementing Lean principles to minimize wasteful activities via collaboration with the finance department
- Implemented a real-time order tracking system to proactively monitor shipment progress and communicate updates to customers
- Analyzed financial data related to logistics operations, focusing on cost reduction strategies
Education
MBA -
University Canada West (UCW)
Vancouver, BC03.2023
Bachelors Degree - Commerce
SIES College of Commerce And Economics
Mumbai09.2020
Skills
- Verbal and Written Communication
- Accounting Techniques
- Sales Strategies
- Inventory Planning
- Advanced MS Excel, MS Office & Outlook
- Project Management
Certification
Hootsuite Certification& Certified Associate of Digital Marketing Practices
Advanced MS Office
Timeline
Cashier/ Customer Service Manager
Walmart Co
10.2021 - Current
Logistics Coordinator
N. Jayantkumar Marketing Co, Proprietary
02.2018 - 03.2020
MBA -
University Canada West (UCW)
Bachelors Degree - Commerce
SIES College of Commerce And Economics
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