NETHAJI R
Madurai
Summary
Looking to be a part of an Innovative and Service Industry environment which provides me job Satisfaction, Self-development and help me achieve personal as well as organization goals. Presently looking for a suitable role to serve with the customers from our concern.
Good interpersonal skills, commitment and hard working with a quest and Zeal to learn new technologies and undertake challenges. Excellent verbal communication skills with good interpersonal and interacting skills. Possess strong ability towards striving for the best & achieving the best in tasks undertaken. Possess the ability to work collaboratively with positive team spirit by ensuring team work & coordination.
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
14
14
years of professional experience
Work History
BRANCH MANAGER
MUTHOOT FINANCE LTD
MADURAI
05.2016 - Current
- Overall responsibilities of branch growth and products.
- Achievement of Gold Loan target for every quarter.
- Achievement of Interest Collection.
- Achievement of OTC products.
- Coordinated with Regional management to align branch goals with corporate objectives.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Developed strategies to increase customer satisfaction and loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Handled customer inquiries and resolved issues to maintain service excellence.
- Managed daily branch operations and ensured compliance with company policies.
Systems Engineer
Tata Consultancy Services (TCS)
Chennai
07.2011 - 10.2014
- Quality Analyst(Software Tester)
- Years of Experience: 3.4 years
- Collaborated with cross-functional teams to resolve technical issues.
- Managed software updates and patches for critical systems.
- Planned, implemented, and integrated updated system-oriented projects.
- Designed and conducted hardware or software systems testing.
Education
Bachelor of Science - Information Technology
Thiagarajar College of Arts & Science
Madurai, Tamil Nadu01.2011
H.SC -
Don Bosco Higher Secondary School
Madurai, Tamil Nadu01.2008
SSLC -
Don Bosco Higher Secondary School
Madurai, Tamil Nadu01.2006
Skills
- Branch growth
- Product achievement
- Financial performance
- Customer relationship management
- Operational compliance
- Sales strategy development
- Team leadership
- Client engagement
- Process improvement
- Time management
- Branch operations management
- Employee monitoring
- Customer relationships
- Sales management
- Client acquisition
- Cash handling
References
Available upon request.
Languages
Tamil
English
Family Details
- Date of Birth: 12.01.1991
- Spouse: Kaleeswari
- Children: Daughter and Son
- Nationality: Indian
- Marital Status: Married
Languages
Tamil
First Language
English
Beginner
A1
Timeline
BRANCH MANAGER
MUTHOOT FINANCE LTD
05.2016 - Current
Systems Engineer
Tata Consultancy Services (TCS)
07.2011 - 10.2014
Bachelor of Science - Information Technology
Thiagarajar College of Arts & Science
H.SC -
Don Bosco Higher Secondary School
SSLC -
Don Bosco Higher Secondary School