NETRAVATHI S
BENGALURU
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance.
Overview
18
18
years of professional experience
Work History
Program Manager
AMAZON SELLER SERVICE PRIVATE LIMITED
BANGALORE
12.2017 - 02.2025
- Provided collaborative oversight in corporate communications to streamline data and information sharing.
- Oversaw daily operations of multiple business units.
- Managed day-to-day operations of a team of 10+ employees, providing guidance and direction as needed.
- Collaborated with other department managers to develop strategies for achieving corporate objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes for tracking project milestones and deadlines to ensure successful completion of projects in a timely manner.
- Analyzed data from daily reports to detect trends or patterns that could impact the business objectives.
- Resolved customer complaints in an efficient manner by utilizing problem solving skills.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Worked with cross-functional teams to develop thoughtful product positioning strategies.
- Oversaw department operations to align priorities and resources with organizational objectives.
SENIOR VENDOR OPS ASSOCIATE
CLOUD INDIA PRIVATE
BANGALORE
10.2015 - 12.2017
- Led cross-functional teams on e-commerce projects, ensuring alignment with company goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Analyzed customer buying patterns, identified trends and recommended changes in product offerings and pricing structure.
- Created and managed email marketing campaigns to promote products and special offers.
- Resolved any customer service issues related to purchases made through the website.
- Developed a system for tracking customer orders, returns, refunds.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research to understand competitor strategies and customer preferences.
- Collaborated with marketing teams to develop targeted promotions and campaigns.
- Managed customer service inquiries related to online orders, ensuring high levels of customer satisfaction.
Senior Practitioner
CONCENTRIX
BANGALORE
05.2012 - 09.2015
- Assisted with inbound and outbound calls, emails, and other inquiries.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Processed orders received from outbound calls, ensuring accuracy and timely delivery of products or services requested.
- Assisted in developing procedures for handling outbound and inbound mail.
- Conducted outbound calls to potential customers, introducing and promoting products and services.
- Handled ad resolved escalated situations related to inbound and outbound deliveries.
Senior Process Executive
COGNIZANT
BANGALORE
11.2008 - 01.2012
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Junior Process Executive
GENISYS SOFTWARE
BANGALORE
04.2007 - 03.2008
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Education
MBA - HR
VINAYAK MISSION UNIVERSITY
SALEM08-2009
Bachelor of Commerce - Accounting
GOVERNMENT FRIST COLLEGE
BANGALORE04-2006
Skills
- Project management
- Team leadership
- Process improvement
- Strategic planning
- Customer relationship management
- Cross-functional collaboration
- Effective communication
- Time management
- Conflict resolution
Timeline
Program Manager
AMAZON SELLER SERVICE PRIVATE LIMITED
12.2017 - 02.2025
SENIOR VENDOR OPS ASSOCIATE
CLOUD INDIA PRIVATE
10.2015 - 12.2017
Senior Practitioner
CONCENTRIX
05.2012 - 09.2015
Senior Process Executive
COGNIZANT
11.2008 - 01.2012
Junior Process Executive
GENISYS SOFTWARE
04.2007 - 03.2008
MBA - HR
VINAYAK MISSION UNIVERSITY
Bachelor of Commerce - Accounting
GOVERNMENT FRIST COLLEGE
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