Nevaeh Wilson
Indianapolis
Summary
- Team leadership
- Customer service
- Effective communication
- Event coordination
- Coaching
- Employee training
- Inventory management
- Problem solving
- Leadership
- Strategic planning
- Issue resolution
- Team building
- Mentoring
- Team motivation
- Relationship building
Overview
4
4
years of professional experience
Work History
Team Leader
Panera
Lawrence
09.2024 - 04.2026
- Supervised daily operations to ensure smooth workflow and team productivity.
- Trained new employees on service standards and food preparation procedures.
- Managed inventory levels and restocked supplies as needed during shifts.
- Collaborated with staff to maintain a clean and organized dining area.
- Resolved customer concerns promptly to enhance overall dining experience.
- Implemented safety protocols to ensure compliance with health regulations.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Implemented strategic plans to enhance team performance and productivity.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
Zoo Teen Volunteer
Indianapolis Zoo
Indianapolis
06.2022 - 12.2024
- Engaged visitors through educational presentations about wildlife conservation.
- Supported event preparation and activities for community outreach programs.
- Collaborated with staff on habitat enrichment projects for various species.
- Guided younger volunteers in tasks and safety protocols during shifts.
- Participated in training sessions to enhance knowledge of zoo operations.
- Monitored guest behavior inside the zoo grounds to ensure safety regulations were followed.
- Assisted in training new Zoo Teen Volunteers on policies, procedures and best practices associated with working at the zoo.
- Greeted guests at the entrance of the zoo and provided information about exhibits, shows and special events.
- Organized activities for children visiting the zoo such as games, face painting and crafts.
- Ensured all equipment was properly stored after each shift including radios, walkie-talkies and other devices used by volunteers.
- Actively listened to visitor feedback regarding their experience at the zoo and relayed it back to management team members.
- Maintained a neat appearance when interacting with guests by wearing a uniform provided by the organization.
- Assisted with fundraising campaigns by creating promotional materials or organizing donation drives.
- Assisted with medical procedures by overseeing medication administration and provided specialized follow-up care.
Education
Indiana Connections Academy
Indianapolis, INSkills
- Team leadership
- Customer service
- Effective communication
- Event coordination
- Coaching
- Employee training
- Inventory management
- Problem solving
- Leadership
- Strategic planning
- Issue resolution
- Team building
- Mentoring
- Team motivation
- Relationship building
- Problem-solving
Languages
English
Native/ Bilingual
ASL
Elementary
Timeline
Team Leader
Panera
09.2024 - 04.2026
Zoo Teen Volunteer
Indianapolis Zoo
06.2022 - 12.2024
Indiana Connections Academy