NIBEDITA SINHA
Integration Manager - PMO Specialist
Kolkata
Summary
Accomplished Management professional with 7+ years of experience across operations PMO, client communication, PMO end-to-end management & business coordination within IT services, financial services, and digital media environments. Proven ability to manage end-to-end project initiatives, coordinate cross-functional teams, and act as a single point of contact between technical & business stakeholders. Extensive experience in managing senior stakeholders and vendors cutting across geographies, assisted with resource onboarding, allocations, franchise/consultant management and performance monitoring. Client-centric and commercially aware with a strong background in client servicing, relationship management, proposal development, demos, and solution presentations.
Overview
13
13
years of professional experience
1
1
Language
Work History
Integration Manager - PMO Specialist
InsuredMine Infotech India Pvt. Ltd.
11.2024 - Current
- Led end-to-end integration projects, including requirement gathering, capacity planning for execution, testing, and deployment.
- Coordinated with cross-functional teams, clients, and vendors to ensure timely delivery and alignment with project objectives.
- Acted as a bridge between business and technical teams, translating functional requirements into structured workflows.
- Monitored project progress, tracked risks/issues, and ensured timely resolution through proactive escalation.
- Supported governance activities by maintaining project documentation, status reports, and integration trackers.
- Tracked and managed post-implementation support and ensured smooth transition to BAU operations.
- Explored and onboarded integration partners, supporting platform expansion and stakeholder collaboration.
PMO Coordinator and Business Communication Manager
Creative Media Pulse Technologies (CMPTL) Ltd.
05.2019 - 10.2023
- Managed client engagement and stakeholder communication for multiple projects, cutting across geographies.
- Led project coordination activities, including planning, timelines, deliverables tracking, and execution monitoring.
- Conducted requirement discussions, solution presentations, and ensured alignment with client expectations.
- Collaborated with cross-functional teams (creative, marketing, technical) to ensure quality and timely delivery.
- Maintained project trackers and provided regular status updates to stakeholders on progress and risks.
- Managed partner and vendor relationships, ensuring smooth coordination and delivery commitments.
- Supervised a team of associates, tracking performance, task allocation, and timely completion of deliverables.
- Supported documentation, reporting, and communication for international collaborations and projects.
- Identified process improvements to enhance project execution efficiency, and stakeholder satisfaction.
Relationship Manager
Anand Rathi Financial Services Ltd.
05.2016 - 05.2017
- Managed client investment operations, ensuring accurate processing and compliance.
- Monitored team activities, and supported performance improvement initiatives.
- Served as a primary contact for client servicing and portfolio-related coordination.
Technical Advisor
IBM Global Process Services
06.2013 - 01.2014
- Provided technical troubleshooting support via Citrix environments.
- Assisted in network configuration, including routers, hubs, and email systems.
- Supported end users with system configuration and issue resolution.
Education
Post Graduate Programme - Business Management (Marketing & Operations)
Praxis Business School
India01.2016
Bachelor of Computer Applications -
West Bengal University of Technology
Kolkata01.2013
St. John's Diocesan Girls Higher Secondary School
Kolkata, IndiaSkills
System Integration Management Business Process Optimization End-to-End Integration Lifecycle Enterprise Application Integration IT Operations & Support Functional & Integration Testing System Monitoring & Performance Optimization Project Coordination & Execution Cross-Functional Team Collaboration Timeline, Resource & Budget Management Risk & Issue Management Stakeholder Communication & Alignment Client Relationship Management (CRM) Process-Driven Work Culture Compliance & Quality Standards Structured Documentation Cross-Cultural Communication
Timeline
Integration Manager - PMO Specialist
InsuredMine Infotech India Pvt. Ltd.
11.2024 - Current
PMO Coordinator and Business Communication Manager
Creative Media Pulse Technologies (CMPTL) Ltd.
05.2019 - 10.2023
Relationship Manager
Anand Rathi Financial Services Ltd.
05.2016 - 05.2017
Technical Advisor
IBM Global Process Services
06.2013 - 01.2014
Post Graduate Programme - Business Management (Marketing & Operations)
Praxis Business School
Bachelor of Computer Applications -
West Bengal University of Technology
St. John's Diocesan Girls Higher Secondary School
AWARDS & RECOGNITION
- · Recognized by UK-based clients with appreciation calls across five consecutive batches within three months of completing training at IBM, highlighting exceptional service quality and technical support.
- · Awarded “Most Hardworking and Sincere Intern” by the CEO of TakeOff Communications, in recognition of outstanding dedication, reliability, and performance during the internship period.
- · Fast-tracked promotion from HNI to Preferred segment within 1 month and 12 days, acknowledging strong client management skills and consistent performance.
- · Granted a salary increment within six months as a direct result of demonstrated performance, commitment, and contribution to business outcomes.
- · Promoted from Associate Manager to Manager within 10 months at CMPTL, reflecting leadership capability, operational excellence, and trust from senior management.
- · Certified in basic Polo and Advanced Horse Riding through a structured student training program, demonstrating discipline, focus, and commitment to skill development.
INTERNSHIPS EXPERIENCE
- Client Relationship Manager (PGPBM Internship) | Take Off Communications | March 2015 – June 2015
- Prepared quotations, invoices, meeting minutes (MoM), and client agreements.
- Coordinated with cross-functional teams, including digital marketing, web development, design, and accounts.
- Software Internship (BCA Internship) | HCL Infosystems Ltd. | June 2012 – July 2012
- Worked on a Student Information Management System using Java Swing (frontend) and Oracle Database (backend).
- Supported data operations including record creation, updates, searches, and deletions.