NIBIN V
DUBAI
Summary
Experienced Hotel Receptionist dedicated to delivering first-class service to all hotel patrons. Bringing forth the ability to handle a variety of clerical and administrative tasks to ensure smooth hotel operations. Adept in providing patrons with optimal customer service, while maintaining a friendly and helpful attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Sun & Sands Sea View Hotel
11.2021 - 11.2023
- Attended calls from customers, answered to their queries, and provide support.
- Provided administrative support to sales team.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email and telephone.
- Assured that all documents are neatly and orderly filed at the end of the working day.
- Handled cash transactions and maintained sales and payments records accurately.
Front Office Executive
Fly Way Travels
10.2017 - 04.2018
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
MA English Language & Literature
Kannur University , Kerala, India 2014-16BA English Language & Literature
IGNOU University, India 2011-1412th
GHSS Kottila, Kerala, India 2009-1110th
GHSS Kottila, Kerala, India 2009Skills
- Credit card payment processing
- Microsoft Office Suite
- Customer relations
- Sorting and Labeling
- Telephone Skills
- Verbal and Written Communication
- Mail Handling
- Customer and Client Relations
Certification
- Diploma in Travel & Tourism with Galileo - 2017
- Travel Port Basic Course, Sabre Basic Functionalities, Amadeus Basic Functionality Course - 2017
- Diploma in Computer Applications ( From C-DIT , Govt.Of Kerala, India)-2016
Languages
English
Arabic
Hindi
Malayalam
Timeline
Receptionist
Sun & Sands Sea View Hotel
11.2021 - 11.2023
Front Office Executive
Fly Way Travels
10.2017 - 04.2018
MA English Language & Literature
BA English Language & Literature
12th
10th
- Diploma in Travel & Tourism with Galileo - 2017
- Travel Port Basic Course, Sabre Basic Functionalities, Amadeus Basic Functionality Course - 2017
- Diploma in Computer Applications ( From C-DIT , Govt.Of Kerala, India)-2016
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