Vikrant Chauhan
Hotelier
Gurugram
Summary
Coordinated hotel manager job with more than 6 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Guest-oriented hotel manager offering more than 6 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Hotel Manager
Sun And Sand Sea View Hotel
Dubai
12.2021 - 01.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Property management including leading a team of 54 team members
Area Hotel Manager
VR HOTELS
Gurugram
01.2017 - 08.2021
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared monthly 3 hotel audit report for review.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
- Property facility management in and out housekeeping, maintaining supervision.
Area General Manager
ORAVEL STAYS OYO
New Delhi
01.2016 - 01.2017
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Guest Service Associate
Intercontinental Group Of Hotels
New Delhi
07.2015 - 12.2015
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used opera software to check daily record sheets, guest accounts and available vouchers.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100 %.
Trainee
Radisson Blu
Kuwait
05.2014 - 10.2014
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Handled day-to-day customer or client questions via telephone or email.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Hotel Management - Hotel Management
IGNOU
New Delhi 05.2012 - 07.2015
12 Th Standard - Commerce
DPS (FAPIS)
Kuwait City 01.2010 - 02.2012
BSC HOSPITALITY AND HOTEL MANAGEMENT - Hotel Management
IHM MEERUT
Meerut 04.2012 - 05.2015
Skills
Guest experiences
Strategic planning and analysis
Guest accommodations
Vendor interaction
Interpersonal communications
Policy and procedure adherence
Office and staff streamlining
Reservations management
Talented leader
Telephone etiquette
Quality assurance
Outstanding communication skills
Staff supervision
Marketing
Problem-Solving
Problem-Solving
Timeline
Hotel Manager
Sun And Sand Sea View Hotel
12.2021 - 01.2023
Area Hotel Manager
VR HOTELS
01.2017 - 08.2021
Area General Manager
ORAVEL STAYS OYO
01.2016 - 01.2017
Guest Service Associate
Intercontinental Group Of Hotels
07.2015 - 12.2015
Trainee
Radisson Blu
05.2014 - 10.2014
Hotel Management - Hotel Management
IGNOU
05.2012 - 07.2015
BSC HOSPITALITY AND HOTEL MANAGEMENT - Hotel Management
IHM MEERUT
04.2012 - 05.2015
12 Th Standard - Commerce
DPS (FAPIS)
01.2010 - 02.2012