Vikrant Chauhan
Hotelier
Gurugram
Summary
Coordinated hotel manager job with more than 6 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Guest-oriented hotel manager offering more than 6 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Hotel Manager
Sun And Sand Sea View Hotel
Dubai
12.2021 - 01.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Property management including leading a team of 54 team members
Area Hotel Manager
VR HOTELS
Gurugram
01.2017 - 08.2021
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared monthly 3 hotel audit report for review.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
- Property facility management in and out housekeeping, maintaining supervision.
Area General Manager
ORAVEL STAYS OYO
New Delhi
01.2016 - 01.2017
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Guest Service Associate
Intercontinental Group Of Hotels
New Delhi
07.2015 - 12.2015
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used opera software to check daily record sheets, guest accounts and available vouchers.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100 %.
Trainee
Radisson Blu
Kuwait
05.2014 - 10.2014
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Handled day-to-day customer or client questions via telephone or email.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Hotel Management - Hotel Management
IGNOU
New Delhi 05.2012 - 07.2015
12 Th Standard - Commerce
DPS (FAPIS)
Kuwait City 01.2010 - 02.2012
BSC HOSPITALITY AND HOTEL MANAGEMENT - Hotel Management
IHM MEERUT
Meerut 04.2012 - 05.2015
Skills
Guest experiences
undefinedTimeline
Hotel Manager
Sun And Sand Sea View Hotel
12.2021 - 01.2023
Area Hotel Manager
VR HOTELS
01.2017 - 08.2021
Area General Manager
ORAVEL STAYS OYO
01.2016 - 01.2017
Guest Service Associate
Intercontinental Group Of Hotels
07.2015 - 12.2015
Trainee
Radisson Blu
05.2014 - 10.2014
Hotel Management - Hotel Management
IGNOU
05.2012 - 07.2015
BSC HOSPITALITY AND HOTEL MANAGEMENT - Hotel Management
IHM MEERUT
04.2012 - 05.2015
12 Th Standard - Commerce
DPS (FAPIS)
01.2010 - 02.2012
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