Nicholas McCoy
New Albany
Summary
Skilled Computer Technician with a track record of enhancing system functionality and customer satisfaction at Dorado PCs. Expert in hardware installation and troubleshooting, coupled with a knack for quickly adapting to new software. Demonstrated success in improving operational efficiency and safeguarding data, showcasing both technical prowess and adaptability.
Overview
3
3
years of professional experience
Work History
Computer Technician
Dorado PCs
03.2022 - Current
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Assistant
McCoy's Property Management
10.2021 - 11.2024
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Completed property acquisitions at tax sales throughout the region.
- Streamlined data input processes efficiently.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Education
High School Diploma -
Henry County High School
New Castle, KY05-2022
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- System upgrades
- Hardware installation
- Hardware repair
- Hardware troubleshooting
- Printers and peripherals installation
Accomplishments
- Collaborated with team of 5 in the development of an upcoming video game.
- Built my first PC from scratch at age 9
Languages
English
Native or Bilingual
German
Elementary
Timeline
Computer Technician
Dorado PCs
03.2022 - Current
Assistant
McCoy's Property Management
10.2021 - 11.2024
High School Diploma -
Henry County High School
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