Nicholas Mcgruder
Mishawaka
Summary
Dynamic leader with extensive experience in people management, customer service excellence, and operational coordination. Proven ability to foster high-performing teams, drive client satisfaction, and exceed performance targets. Adept at building strong relationships, mentoring teams, and navigating fast-paced, customer-focused environments. Skilled in leveraging technology, logistics, and quality assurance to streamline operations.hieving targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Compliance Coordinator
United Airlines
04.2021 - Current
- Provide exceptional client support by addressing and resolving inquiries via phone and email with urgency and accuracy.
- Maintain detailed customer records, ensuring high data integrity for streamlined operations.
- Collaborate across departments to enhance service delivery and ensure compliance with corporate standards.
Operations Specialist
Delta Airlines
12.2019 - 04.2021
- Delivered outstanding client experiences, assisting passengers with check-in, boarding, and baggage needs.
- Ensured adherence to FAA safety regulations and internal protocols, fostering a culture of safety and reliability.
- Partnered with cross-functional teams to optimize operational efficiency.
Summer Intern
CNN
06.2019 - 07.2019
- Assisted reporters in researching and writing news stories
- Conducted interviews with sources and transcribed interviews for reporters
- Assisted in the production of news segments for broadcast
- Monitored breaking news and provided updates to reporters and producers
Education
Bachelor's degree - Political Science
University of Notre Dame
Notre Dame, IN05.2021
Skills
- Leadership & Team Mentorship
- Client Experience Optimization
- Operational Excellence
- Problem-Solving & Decision-Making
- Logistics & Quality Assurance
- Microsoft Office Suite
Certification
- CPR Certification
- Driver's License
Timeline
Regional Compliance Coordinator
United Airlines
04.2021 - Current
Operations Specialist
Delta Airlines
12.2019 - 04.2021
Summer Intern
CNN
06.2019 - 07.2019
Bachelor's degree - Political Science
University of Notre Dame
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