Dynamic and accomplished professional with over 20 years of expertise in customer service, quality assurance, training, and airline operations, specializing in the BPO and travel sectors. Proven track record in driving call quality improvements, streamlining processes, managing escalations, and enhancing customer satisfaction across diverse teams and geographies. Adept at fostering collaborative environments that promote operational excellence and elevate service standards. Committed to leveraging extensive industry knowledge to deliver exceptional results and exceed organizational goals.
Quality assurance expertise