Nicole Fonseca
Mumbai,India
Summary
Customer-focused Business Development and Account Manager , successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Key Account Sales Manager
The Bombay Sweet Shop
Mumbai, India
11.2023 - Current
- Anticipated clients' needs by staying in touch on regular basis.
- Streamlined internal processes for improved efficiency, allowing more time spent on building client relationships.
- Negotiated prices, terms of sale and service agreements.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Business Development Manager
Digital Millenia
Mumbai, India
07.2023 - 11.2023
- Implemented systems and procedures to increase sales.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Business Development Manager
DNY Hospitality Consultancy
5 2022 - 07.2023
- Headed the Sales Team
- Conducted market research to determine target client trends, buying activity and analyze sales opportunities
- Negotiated successful deals for business contracts with best terms and prices
- Optimized sales methods to best acquire, develop and retain customers.
Restaurant Owner
Reverie Hospitality LLP
03.2017 - 03.2022
- Balanced cash registers, reconciled transactions and deposited establishment's earnings
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction
- Oversaw use of ingredients to plan for costs and minimize food waste
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Business Owner
Shanik Management Services
06.2015 - 02.2017
- Developed strategic and operational plans for administer operations
- Monitored staff performance and developed improvement plans.
Manager
Ascent Facility Management Services
01.2015 - 05.2015
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
Education
Craftmanship in Bakery and Pastry -
Sophia Polytechnic
Mumbai 05.2012 - 05.2015
Bsc in H & HA (IGNOU) - Hospitality Administration And Management
Institute of Hotel Management
Goa 05.2012 - 05.2015
HSC - undefined
Bhavan's College of Commerce
01.2012 -
SSC - undefined
St.Teresa's Convent High School
01.2010 -
Skills
Organized
Team Work
Responsible
Adaptability
CRM Knowledge
Observant
POS Knowledge
Team Head
Goal Setter
Positive Nature
Key Account Management
Sales team training
Client Retention
Timeline
Key Account Sales Manager
The Bombay Sweet Shop
11.2023 - Current
Business Development Manager
Digital Millenia
07.2023 - 11.2023
Restaurant Owner
Reverie Hospitality LLP
03.2017 - 03.2022
Business Owner
Shanik Management Services
06.2015 - 02.2017
Manager
Ascent Facility Management Services
01.2015 - 05.2015
Bsc in H & HA (IGNOU) - Hospitality Administration And Management
Institute of Hotel Management
05.2012 - 05.2015
Craftmanship in Bakery and Pastry -
Sophia Polytechnic
05.2012 - 05.2015
HSC - undefined
Bhavan's College of Commerce
01.2012 -
SSC - undefined
St.Teresa's Convent High School
01.2010 -
Business Development Manager
DNY Hospitality Consultancy
5 2022 - 07.2023