Nicole Brian Nazareth
Thane, Maharashtra
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself and realize my potential. Experience in HR & Admin, Lead generation, sales, collections & Customer Service.
Overview
5
5
years of professional experience
Work History
HR & Admin Assistant
CONMIX Ltd - Manufacturer of Ready Mix Concrete.
Abu Dhabi, UAE
05.2025 - 11.2025
- HR - Handled and resolved all payroll-related queries from employees, ensuring accuracy and timely support.
- Handled the complete joining process for new employees, ensuring smooth onboarding, and compliance with company policies.
- Organised occasional celebrations and engagement activities for workers to boost morale, and maintain a positive work environment.
- Facilitated Tawjeeh sessions for employees, ensuring awareness of labour regulations, compliance requirements, and best practices.
- Coordinated the distribution of SIM cards, uniforms for workers, and uniforms for drivers, and addressed their concerns to ensure smooth operations.
- Facilitated advance payments for workers on their joining day, and coordinated with Payroll to ensure their attendance registration in the punching system.
- Admin/Receptionist
- Managed the procurement and distribution of office supplies, and coordinated all plant-related supplies under administrative functions.
- Managed the entire reception area, greeted visitors, and directed them to the appropriate departments for efficient office flow.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Delivered polite and professional customer service to clients, enhancing business reputation through positive first impressions.
- Responded to enquiries from clients and vendors.
- Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Ensured smooth office operations by arranging necessary resources, overseeing housekeeping, and maintaining cleanliness standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Organised fair access to office facilities, resources and supplies.
- Facilitated inter-departmental communication, acting as a key point of contact to streamline processes.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Managed schedule for senior staff, scheduling meetings and appointments to maximise efficiency.
- Sales - My role involved creating quotations based on customer requirements and sending them to selected clients.
- Accounts – Handle credit applications.
Sales Officer
M&M Marketing Management
Abu Dhabi , UAE
08.2024 - 04.2025
- Responsible for monthly sales goals for CBD, ENBD Credit Cards, and loans.
- Deliver on target by working through sales strategies, utilising all available partners, channels, and marketing activities.
- Manage and build relationships with customers by providing expert guidance on loan products, and credit cards.
- Resolved customer enquiries and complaints regarding credit card issues, ensuring a high level of customer satisfaction.
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Delivered top-quality customer service by providing professional after-sales support.
- Informed leads and customers on current promotions to increase sales.
- Continuously improved self-performance by analysing customer feedback and monitoring service reviews.
HR & Lead Generation
Infovoices
Mumbai, India
11.2022 - 05.2024
- Administered HR databases, ensuring accurate and up-to-date record-keeping of employee information.
- Oversaw employee relations, addressing grievances and facilitating conflict resolution to maintain a positive work environment.
- Managed employee relations issues, resolving problems quickly to suit both parties.
- Managed the onboarding and joining process for new employees.
- Provided training to new hires.
- Calling international clients (US-based), explaining the product, and generating leads associated with the law firm.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Followed up customer calls with further information or instructions when necessary.
- Managed CRM databases, ensuring accurate segmentation of data for personalised marketing efforts.
Executive - Collections and Customer Service
Star Power Pvt Ltd
, India
01.2021 - 03.2022
- Ensuring the timely collection of credit card outstanding payments from customers.
- Deliver the best customer experience by addressing all queries.
- Assisting customers with alternative options and helping them pay the pending dues through EMI, etc.
- Delivered high level of service to customers in effort to build upon future relationships.
- Formed and sustained strategic relationships with clients.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Pioneered customer experience strategies, elevating satisfaction levels and bolstering loyalty.
Education
BCOM - Bachelor of Commerce
ISME
01-2025
HSC - Science
Mumbai University
01-2022
Skills
- Computer skills
- Onboarding
- Employee Relations
- Human Resource
- Administration
- Office management
- Microsoft Office
- Communication Skills
- Customer Experience
- Client relationship-building
- Customer service
- Administrative tasks
- Office supply management
- Email correspondence handling
- Employee training
- Guest relation
- Office coordination
- Office Management
- Employee relations
- Office administration
- Receptionist
- Employee onboarding
- CRM management
- Administrative skills
LANGUAGES
Konkani
English
Hindi
Marathi
Technical Tool Knowledge
- Oracle Fusion software
- Link HR software
- MS Excel
- MS PowerPoint
- MS Word
Date of birth
- 7th November 2004
Accomplishments
- Received multiple Top performer award for achieving maximum target in InfoVoices.
- Received multiple accolades for successfully handling Conflict resolution with employees in Conmix.
- Coordinated and managed engagement activities for employees in Conmix.
Passport Details
Passport No - Y5745258
Valid from -19th June 2023 to 18th June 2033
Timeline
HR & Admin Assistant
CONMIX Ltd - Manufacturer of Ready Mix Concrete.
05.2025 - 11.2025
Sales Officer
M&M Marketing Management
08.2024 - 04.2025
HR & Lead Generation
Infovoices
11.2022 - 05.2024
Executive - Collections and Customer Service
Star Power Pvt Ltd
01.2021 - 03.2022
BCOM - Bachelor of Commerce
ISME
HSC - Science
Mumbai University