Nida Shahid Khan
Mumbai
Summary
Dynamic professional with extensive experience in customer service and relationship management, notably as Head Counselor at Boston Institute of Analytics. Proven track record in program advising and effective communication, enhancing customer retention and satisfaction. Skilled in CRM systems and team leadership, driving sales and fostering strong client relationships.
Overview
16
16
years of professional experience
Work History
Head Counselor
Boston institute of Analytics
03.2025 - Current
- Advice the best programme to the candidates also do explain the same with the Video cancelling to their parents.
- Package: 10.50 LPA
Business development Representative
Rhysley pvt ltd
11.2024 - 03.2025
- Selling IPTV to international countries.
- Dealing with high end customers.
- Package: 7,25,000/-
Junior Councelor
Boston Institute of Analytics
mumbai
08.2022 - 10.2024
- Explored educational technology sector to gain insights into industry dynamics.
- Initiated counselling sessions for course selection and program promotion.
- Gradually adapted to new domain, demonstrating increased interest in educational offerings.
- Focused on achieving target-oriented goals within set timelines.
Service Manager
Cover fox Insurance broking Pvt. Ltd.
09.2015 - 02.2017
- Customer retention, Cancellation of policies, Helping customers in terms of med claims, Cross selling.
- Current CTC: 3.70 lakh
Relationship Manager
Max Bupa Health Insurance company
mumbai
01.2014 - 09.2015
- Handling 3 branches of RBL bank.
- Working as an insurance advisor for the same.
- Helping the staff of the bank to sell the health insurance of max bupa.
- Clearing the quires of the Existing customer and giving them a peace of mind.
- Current CTC: 3.26 lakhs
Asst. Marketing Manager
Neo Growth Credit Pvt. Ltd.
02.2013 - 10.2013
- To manage a Team of member’s going out on Field.
- Also to perform various activities for the sales team to generate apps.
- Helping the executive in performing best and to stand through and forward to their targets.
- Current CTC: 2.80 Lakhs
Chat Processor (Insurance – All Product)
ICICI LOMBARD GENERAL INSURANCE COMPANY
01.2010 - 12.2010
- Worked as a Tele Caller for Inbound process.
- Then was Promoted to the Chat Process.
- Wherein Handled the Walk – in customer’s and also Chatted with the Customer’s online and helped them to buy the products.
Education
BMS -
Patuck Gala college
Mumbai01.2012
HSC -
S MS HETTY
Maharashtra01.2009
SC -
Holy Cross High School
Maharashtra01.2007
Skills
- Well Versed with MS Word, MS Excel and MS Power Point
- Acquainted with Internet usage
- Smart use of CRM, ERP and LSQ
- Program advice
- Video counselings
- Effective communication
- Team leadership
- Customer service
- Relationship management
- Customer retention
- Policy handling
- Cross selling
Accomplishments
- Having the ability to retain and build the customer relation.
- Have received deeds from the companies for achieving the targets.
- Knowledge to cater with customers in reference to Sales and Services.
- Good Communication skills.
Languages
- English
- Hindi
- Urdu
Hobbies and Interests
- Listening to music
- Interacting with People
- Having me time
Disclaimer
I Mrs. Nida Khan hereby declare that I will stand with a positive attitude and get a positive result for the company through my work. Deal with the customers politely and handle them with care and respect.
Personal Information
- Date of Birth: 03/30/91
- Nationality: Indian
- Marital Status: Married
Attributes
- Quick learner
- Organizational Skills
- Communication Skill
Timeline
Head Counselor
Boston institute of Analytics
03.2025 - Current
Business development Representative
Rhysley pvt ltd
11.2024 - 03.2025
Junior Councelor
Boston Institute of Analytics
08.2022 - 10.2024
Service Manager
Cover fox Insurance broking Pvt. Ltd.
09.2015 - 02.2017
Relationship Manager
Max Bupa Health Insurance company
01.2014 - 09.2015
Asst. Marketing Manager
Neo Growth Credit Pvt. Ltd.
02.2013 - 10.2013
Chat Processor (Insurance – All Product)
ICICI LOMBARD GENERAL INSURANCE COMPANY
01.2010 - 12.2010
BMS -
Patuck Gala college
HSC -
S MS HETTY
SC -
Holy Cross High School
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