Nida Azmi
Bengaluru
Summary
Accomplished Client Service Executive passionate bettering brand reputation and serving clients. Trustworthy and enthusiastic with fluency in English and Hindi. Excellent mediation and problem-solving abilities. Multitasks to meet all deadlines.
Overview
2
2
years of professional experience
Work History
Reversal Check
Standard Chartered Bank
Bangalore
08.2024 - Current
- We have to evaluate customer requests for charge reversals, such as late fees, purchase interest, annual fees, etc.
- Upon evaluating, if the charges are valid, we will decline; if the charges are invalid, we will reverse the charges.
- The file has to be sent on a daily basis on the case's action.
Customer Care Specialist
Standard Chartered Bank
Bangalore
01.2023 - 08.2024
- Maintained strong rapport with existing clients and interacted with potential clients
- Provided technical support services to customers seeking assistance with their products and services
- Advised clients on best practices for for using products and services offered by the organization
- Established business challenges and came up with successful solution to fix issues
- Analyzed customer data trends to identify areas of improvement to better service delivery.
Sales Promoter
SCB
- Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
- Maintained extensive understanding of product features and specifications to efficiently and knowledgeably answer customer queries.
- Developed and presented customized sales presentation to potential customer
- Successfully developed and implemented sales strategies to increase revenue
Education
Bachelor of commerce - Accounting and Business Management
Mount Carmel College
Bengaluru, KA2022
Pre University -
St Charles PU College
Bengaluru, KA2019
SSLC -
Good Wills Girls High School
Bengaluru, KA2017
Skills
- Strategic Planning and Alignment
- Client Relationship Building
- Time management skills
- Client retention strategies
- Product Promotion
- Sales forecasting
- Complaint handling
- Listening skills
Accomplishments
Achieved certification from the bank`s management
- Topper in liability of Q2 and Q3 2023
- Topper in asset of Q4 2023
Education
other,other,other
Hobbies and interests
- Gardening
- Cooking
- Travelling
- Exploring
Timeline
Reversal Check
Standard Chartered Bank
08.2024 - Current
Customer Care Specialist
Standard Chartered Bank
01.2023 - 08.2024
Sales Promoter
SCB
Bachelor of commerce - Accounting and Business Management
Mount Carmel College
Pre University -
St Charles PU College
SSLC -
Good Wills Girls High School
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