Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Certification
Timeline
Generic

Nidhi Kamboj

Gurgaon

Summary

Skilled in performing CDD, identifying financial crime risks, analyzing data, while solving client problems, developed during the tenure as a Customer Representative with Lloyd's Banking Group. Seeking a job position as an Associate, Compliance (Transaction Monitoring) with Gemini.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Virtual Sales Team Advisor

Unite Students
08.2023 - 11.2023
  • Registered and updated accurate customer information on database after performing due diligence, providing support via telephone, email and online chat to around 50+ customers
  • Emphasized the product features based on analysis of customer needs and actively turned those into sales for revenue generation exceeding targets by more than 80%
  • Maximized sales revenue by more than 50% providing innovative solutions to customers decision making

Customer Representative

Lloyds Banking Group
04.2022 - 02.2023
  • Handled processing of 60+ inbound calls each day after thorough risk assessment, adhering to regulatory standards and company policies to ensure compliance
  • Collaborated across 6 departments investigating transactional issues and solving problems ensuring 94% customer satisfaction and reduced complaints
  • Assisted 250+ aged customers, explaining complex processes of using/changing/accessing their financial data & online banking accounts

Education

MSc International Business -

Queen's University Belfast
United Kingdom
01.2022

Bachelors in Commerce Honors -

University of Delhi
Delhi
07.2019

Higher Secondary Education -

Delhi Public School
Gurgaon
03.2016

Skills

    • SPSS
    • ERP Software
    • Advance Excel
    • Attention to Detail
    • Financial analysis
      • Presentations
      • Problem solving
      • Risk Assessment
      • Investigation

Additional Information

  • Project Report on Investment decision between Sainsbury and Tesco. Handled varied information by analyzing Quantitative complex data of past 5 year Financial Statements, ratios and market risks
  • Awarded with Marker Cup for scoring highest marks 96% in English 12th board examination
  • Awarded with Scholar Badges for maintaining 80% and above scores throughout my studies

Certification

Business Analytics from University of Pennsylvania

Timeline

Virtual Sales Team Advisor

Unite Students
08.2023 - 11.2023

Customer Representative

Lloyds Banking Group
04.2022 - 02.2023

MSc International Business -

Queen's University Belfast

Bachelors in Commerce Honors -

University of Delhi

Higher Secondary Education -

Delhi Public School

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Nidhi Kamboj