Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Nidhi Kumari

Hyderabad

Summary

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience
1
1
Certification
2
2
Languages

Work History

Client Associate/Seller Support Associate

Amzon
Hyderabad
01.2022 - 08.2023
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.

Analyast

Teleperformance
Hyderabad
01.2021 - 02.2022
  • Optimized core processes to improve business performance and operational agility.
  • Gathered, organized and input information into digital database.
  • Created and managed project plans, timelines and budgets.
  • Cultivated relationships with industry leaders and within company to share tips and information.

Education

B.com - Commerce

Indian Institute of Management And Commerce
Hyd
04.2017 - 04.2017

Skills

Analytical and Critical Thinking

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Interests

Reading, Exercise, travel,community involvement ,music

Certification

Strategem solution internship for 6 month

Timeline

Client Associate/Seller Support Associate

Amzon
01.2022 - 08.2023

Analyast

Teleperformance
01.2021 - 02.2022

B.com - Commerce

Indian Institute of Management And Commerce
04.2017 - 04.2017

Strategem solution internship for 6 month

08-2015

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Nidhi Kumari