Reading, Exercise, travel,community involvement ,music
Nidhi Kumari
Hyderabad
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Client Associate/Seller Support Associate
Amzon
Hyderabad
01.2022 - 08.2023
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
- Provided seller support on refunds, posted feedback and policy changes.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Analyast
Teleperformance
Hyderabad
01.2021 - 02.2022
- Optimized core processes to improve business performance and operational agility.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Cultivated relationships with industry leaders and within company to share tips and information.
Education
B.com - Commerce
Indian Institute of Management And Commerce
Hyd 04.2017 - 04.2017
Skills
Analytical and Critical Thinking
Product knowledge
Retail merchandising
Point-of-sale system operation
Inventory management
Refunds and exchanges
Interests
Certification
Strategem solution internship for 6 month
Timeline
Client Associate/Seller Support Associate
Amzon
01.2022 - 08.2023
Analyast
Teleperformance
01.2021 - 02.2022
B.com - Commerce
Indian Institute of Management And Commerce
04.2017 - 04.2017
Strategem solution internship for 6 month
08-2015