UNNATI SHARMA
Customer Service Professional
Gurgaon
Summary
Seller Support Associate expert in customer service with 2.5 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Seller Support Associate
Amazon
New Delhi
02.2021 - Current
- Provides sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocates for sellers and provides feedback to enhance selling process for overall improvements.
- Maintained company-specific confidentiality and personal record retention protocol.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
Customer Service Associate
CONCENTRIX, CITI Bank
Gurgaon
08.2018 - 10.2019
- Resolved 250+ weekly customer inquiries via phone calls, consistently exceeding targets
- Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
- Strived for quick complaint resolution; commended by supervisor for ability to resolve problems on first call and avoid escalation of issues.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Bachelor of Arts - History
University of Delhi
New Delhi, India 08.2015 - 05.2018
Higher Secondary Education -
Lions Public School
Gurgaon, HR 04.2003 - 03.2015
Skills
Microsoft applications proficiency
Decision-Making
Critical Thinking
Organization
Planning and Coordination
Dependable and Responsible
Interpersonal Communication
Teambuilding
Written Communication
Flexible and Adaptable
Attention to Detail
Analytical and Critical Thinking
Timeline
Seller Support Associate
Amazon
02.2021 - Current
Customer Service Associate
CONCENTRIX, CITI Bank
08.2018 - 10.2019
Bachelor of Arts - History
University of Delhi
08.2015 - 05.2018
Higher Secondary Education -
Lions Public School
04.2003 - 03.2015