Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Disclaimer
Timeline
Generic

Nidhi Kumari

Gurgaon

Summary

Dedicated and detail-oriented professional with 8+ years of experience in customer operations, backend support, process coordination, and team collaboration. Proven ability to handle high-volume operational tasks, resolve issues efficiently, coordinate across departments, and maintain smooth workflow management. Seeking to leverage my communication, problem-solving, and multi-tasking skills in a dynamic business operations role.

Overview

9
9
years of professional experience

Work History

Senior Associate – Business Operations & Support

Nexxbase Marketing India Ltd.
Gurugram
06.2022 - Current
  • Manage backend operational tasks, handle large volumes of order-related queries and complaints via email.
  • Coordinate with logistics, warehouse, courier, and app teams to ensure timely resolution of escalations.
  • Follow up on pending cases and ensure smooth closure.
  • Train and support junior team members on operational procedures and tools.
  • Manage and track cases through complaint IDs, maintaining detailed records for process audits.

Senior Executive – Customer Operations

Shopclues
Gurugram
10.2021 - 05.2022
  • Handled live customer issues via chat, email, and calls; coordinated with internal teams for operational resolutions.
  • Maintained and updated operational data on Excel for daily tracking and follow-ups.
  • Ensured timely escalation and closure of operational gaps.

Senior Executive – E-Promoter / Operations Support

KocharTech Pvt. Ltd.
Gurugram
09.2020 - 10.2021
  • Managed multiple operational chat tools (Blink, Talisma, Sprinklr).
  • Coordinated promotional campaigns and customer communications to drive sales.
  • Supported operational reporting for online product campaigns.

Process Associate – E-Promoter / Backend Operations

Genpact India Pvt. Ltd.
Gurugram
05.2019 - 08.2020
  • Handled customer queries and backend order processes using Talisma.
  • Maintained high accuracy in managing multiple operations simultaneously.
  • Analyzed customer needs and processed relevant operational tasks.

Process Associate – E-Promoter / Backend Support

Adecco India Pvt. Ltd.
Gurugram
09.2017 - 04.2019
  • Company Overview: (Client: Genpact India Pvt. Ltd.)
  • Provided backend operational support for online product promotion.
  • Ensured timely data updates and reporting for sales tracking.
  • Managed order flow and resolved customer complaints efficiently.
  • (Client: Genpact India Pvt. Ltd.)

Process Associate – Release of Information (ROI)

Avantha Business Solutions
Gurugram
06.2016 - 04.2017
  • Prepared client reports, maintained accurate records, and analyzed data for operational insights.
  • Managed files and documentation using MS Excel and Word.

Education

Master of Commerce - Gurugram

Govt. College
Gurugram
04.2016

Bachelor of Commerce - Gurugram

Govt. College
Gurugram
04.2014

Intermediate - Gurugram

Asian Public School
Gurugram
04.2011

Matriculation - Gurugram

Shiksha Bharati Public School
Gurugram
04.2009

Skills

  • Process Coordination
  • Issue Resolution
  • Team Collaboration
  • Cross-Functional Follow-ups
  • Complaint Handling
  • Escalation Handling
  • Backend Operations
  • Support
  • Process Improvement
  • Client Communication
  • Microsoft Office
  • Basic Computer Applications
  • Chat Tools
  • Quick learner

Languages

  • English
  • Hindi

Hobbies

  • learning new processes and tools
  • exploring new ideas and improvements
  • traveling, listening to music
  • interacting with people
  • staying updated with trends

Disclaimer

I hereby declare that the above information is true and correct to the best of my knowledge.

Timeline

Senior Associate – Business Operations & Support

Nexxbase Marketing India Ltd.
06.2022 - Current

Senior Executive – Customer Operations

Shopclues
10.2021 - 05.2022

Senior Executive – E-Promoter / Operations Support

KocharTech Pvt. Ltd.
09.2020 - 10.2021

Process Associate – E-Promoter / Backend Operations

Genpact India Pvt. Ltd.
05.2019 - 08.2020

Process Associate – E-Promoter / Backend Support

Adecco India Pvt. Ltd.
09.2017 - 04.2019

Process Associate – Release of Information (ROI)

Avantha Business Solutions
06.2016 - 04.2017

Master of Commerce - Gurugram

Govt. College

Bachelor of Commerce - Gurugram

Govt. College

Intermediate - Gurugram

Asian Public School

Matriculation - Gurugram

Shiksha Bharati Public School
Nidhi Kumari