Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Nidhi Mehra

Jaipur

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Associate (Compliance Department)

Viaan Solutions LLP
Ahmedabad
08.2024 - Current
  • Responsible for handling provider credentialing for dental practitioners under the One Office Affordable program
  • Receive provider data from clients and complete credentialing applications for major U.S
  • Insurance companies, including Delta Dental, Aetna, Cigna, MetLife, UCCI, and UHC
  • Coordinate with provider offices to obtain signatures on applications and verify required documents such as DEA, dental license, COI, and CSR
  • Submit completed applications to insurance companies and track the provider's enrollment status until activation
  • Maintain and update client data sheets to ensure accurate record-keeping

Team Lead Quality Analyst (Sales Process)

Codex Tech-IT LLC
Ahmedabad
10.2023 - 04.2024
  • Implemented the Quality Assurance domain in the Codex
  • Responsible for the Quality Assurance POC document, RAG report for the Sales team based on the Audits
  • Spearheading the analysis of associate performance, categorizing them into BQ, MQ, and TQ, fostering a culture of continuous improvement
  • Collaborating closely with the training department to elevate product knowledge for associates, particularly focusing on those who are categorized as BQ
  • Disseminating the daily Quality Dashboard to my team, ensuring transparency and accountability in our quality metrics
  • Enhancing the sales orientation by mentoring associates, particularly those showing performance gaps, and conducting targeted coaching sessions to boost their capabilities
  • Executing real-time live call audits, harnessing my developing expertise in Six Sigma methodologies to pinpoint inefficiencies and streamline processes

Quality Analyst (Sales Process)

Digz Placements LLP
Visnagar
12.2021 - 10.2023
  • In my role as a Quality Analyst, I audit various LOBs (Compliance, Post Sales, On-boarding) and provide feedback
  • I analyze associate performance trends to categorize them (BQ, MQ, TQ)
  • I collaborate with training to improve product knowledge for BQ associates
  • I share the daily Quality Dashboard with my team
  • I work on enhancing sales orientation and hold sessions for underperforming associates
  • I perform real-time live call audits to identify root causes
  • For critical attributes, I report to the ops team for process improvement
  • I conduct training sessions to update associates on critical parameters
  • I organize pre- and post-quick meetings for process updates and addressing objections

Process Associate

Genpact
Jaipur
02.2019 - 11.2021
  • Talented and accomplished team member supporting a US financial institution, Wells Fargo Vendor Financial Services; successfully performing activities in booking and funding team within equipment leasing and lending domain
  • Ensuring timely and accurate transfer of funds to dealer and manufacturers through various financial modes like Wire Transfer, ACH and Checks along with maintaining the customer and transaction database in the mainframe system
  • I conducted thorough reviews of lease loan documents to ensure accuracy and compliance with established procedures
  • Additionally, I played a key role in facilitating the booking and funding of transactions for our equipment finance business
  • I effectively managed a high-volume workload in a deadline-driven environment, consistently achieving performance benchmarks for speed, accuracy, and volume
  • I also handled customer inquiries and escalations, ensuring timely and satisfactory resolutions to maintain high levels of customer satisfaction
  • In addition, I collaborated with cross-functional teams to streamline processes and identify opportunities for operational improvements

Education

Rajasthan Universty
Rajasthan
06-2018

Skills

  • Quality assurance
  • Performance tracking
  • Root cause analysis
  • Team collaboration
  • Customer service
  • Time management
  • Mentoring associates

Certification

§ Lean Six Sigma Green Belt from Henry Harvin Quality Management Academy

§ 01/01/2023, 7 QC tools of Quality Assurance, AIGPE

§ 01/01/2023, Pareto Analysis, AIGPE

§ 01/01/2023, Root Cause Analysis, AIGPE

Languages

Hindi
First Language
English
Beginner
A1

Affiliations

§ Cosmetician

§ Browsing internet

Timeline

Process Associate (Compliance Department)

Viaan Solutions LLP
08.2024 - Current

Team Lead Quality Analyst (Sales Process)

Codex Tech-IT LLC
10.2023 - 04.2024

Quality Analyst (Sales Process)

Digz Placements LLP
12.2021 - 10.2023

Process Associate

Genpact
02.2019 - 11.2021

Rajasthan Universty

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Nidhi Mehra