Summary
Overview
Work History
Education
Skills
Personal Interests
References
Timeline
Generic

PAVANI B

Bengaluru

Summary

Senior Process Associate knowledgeable in Quality Website Audit Specialist ,Client support executive expertise in Auditing ,Regulatory Compliance, Business intelligence, Risk Management, Quality Assurance,Compliance monitoring, Escalation handling

Overview

9
9
years of professional experience

Work History

Senior Process Associate- Product Compliance

Amazon
06.2020 - 07.2025
  • Quality Website Audit, Handling Escalations, and regulating compliance of products at amazon websites US based as per government compliance, regulatory compliance, product compliance
  • Communicating regarding issues related to Classifying products based on Standard Operating Procedures within task metrics such as Quality, Productivity and SLA
  • Responding to product compliance issues raised by internal and external stakeholders such as Vendor Managers, Area Managers or Amazon Selling Partners
  • Implementing syntaxes which auto-classify similar products under a specific policy
  • Initiating and implementing initiatives to enhance process, quality, efficiency and customer experience
  • Promoted as Subject Matter expert (SME) and Conducted training and mentoring sessions for colleagues
  • Analyzing the quality and process issues to determine and implemented corrective and preventive actions.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Monitored and reported on process performance to verify compliance with established standards.

Senior Technical Support Executive

Concentrix Services India Private Limited (Avalon Process)
04.2018 - 05.2019
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided the basic troubleshooting by remote access based on IOS versions and Mac operating system through tickets assigned, handling escalations, critical issues of updated latest versions of IOS and MAC operating systems
  • Closing the tickets On SLA basis, communicating and finding the root cause of the issues and taking necessary actions, resolving tickets within time and delivering the best outcome.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.

Technical Support Executive

COGTEST PRIVATE LIMITED(SOVEREIGN HEALTH GROUP)
05.2016 - 12.2016
  • Handled the IT supported Tickets, taking remote access and providing the basic Troubleshooting based on windows version operating systems and Microsoft office for IT employees working in Soveriegn Company all over US and India
  • Played key role as Admin for IT related Queries
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Cultivated procedures and standards for system monitoring, investigation and maintenance.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

SHOBHIT UNIVERSITY
01.2014

Sri Siddhartha Junior college, A.P
01.2010

Masterminds IIT Talent High School, A.P
01.2008

Skills

  • MS Office (Excel, Word, Power point presentation ,Outlook)
  • SQL, Data Analysis
  • Subject Matter Expert (SME)
  • Quality & Risk Management
  • Business Intelligence
  • Quality Assurance
  • Training and Mentoring
  • Escalation Handling
  • Customer Experience
  • Reporting and documentation
  • Technical troubleshooting
  • Client relationship management
  • Compliance Monitoring
  • Product classification
  • SLA accomplishment
  • Adaptability and flexibility

Personal Interests

  • Playing badminton, Basket ball
  • Music


References

References will be provided on Request.

Timeline

Senior Process Associate- Product Compliance

Amazon
06.2020 - 07.2025

Senior Technical Support Executive

Concentrix Services India Private Limited (Avalon Process)
04.2018 - 05.2019

Technical Support Executive

COGTEST PRIVATE LIMITED(SOVEREIGN HEALTH GROUP)
05.2016 - 12.2016

Sri Siddhartha Junior college, A.P

Masterminds IIT Talent High School, A.P

Bachelor of Technology - Electrical, Electronics And Communications Engineering

SHOBHIT UNIVERSITY

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PAVANI B