Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Research
Personal Interests
Personal Information
References
Timeline
Generic

PAVANI B

Bengaluru

Summary

Highly communicative Senior Process Associate , Quality Website Audit Specialist ,Client support executive with more than 4 years of expertise in auditing Website Audit data and processing.

An action-oriented professional with skills in website audit.

Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes

Motivated Quality website audit Specialist with experience leading large-scale Website audit departments. Excellent team-building skills combined with passion for deadline-driven work.


Overview

8
8
years of professional experience

Work History

Senior Process Associate- Product Compliance

Amazon
06.2020 - Current
  • Quality Website Audit, Handling Escalations, and regulating compliance of products at amazon websites US based as per government compliance, regulatory compliance, product compliance
  • Communicating regarding issues related to Classifying products based on Standard Operating Procedures within task metrics such as Quality, Productivity and SLA
  • Responding to product compliance issues raised by internal and external stakeholders such as Vendor Managers, Area Managers or Amazon Selling Partners
  • Implementing syntaxes which auto-classify similar products under a specific policy
  • Initiating and implementing initiatives to enhance process, quality, efficiency and customer experience
  • Promoted as Subject Matter expert (SME) and Conducted training and mentoring sessions for colleagues
  • Analyzing the quality and process issues to determine and implemented corrective and preventive actions.

Senior Technical Support Executive

Concentrix Services India Private Limited (Avalon Process)
04.2018 - 05.2019
  • Providing the basic troubleshooting by remote access based on IOS versions and Mac operating system through tickets assigned, handling escalations, critical issues of updated latest versions of IOS and MAC operating systems
  • Closing the tickets On SLA basis, communicating and finding the root cause of the issues and taking necessary actions, resolving tickets within time and delivering the best outcome.

Technical Support Executive

cogtest private limited
05.2016 - 12.2016
  • Handling the IT supported Tickets, taking remote access and providing the basic Troubleshooting based on windows version operating systems and Microsoft office for IT employees working in Soveriegn Company all over US and India
  • Played key role as Admin for IT related Queries

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

SHOBHIT UNIVERSITY
Meerut
01.2014

Sri Siddhartha Junior college, A.P
01.2010

Masterminds IIT Talent High School, A.P
01.2008

Skills

  • MS Office 365
  • Windows/MAC OS
  • Data Analysis
  • Email management
  • Communication
  • Customer service
  • Problem-solving
  • Time management
  • Query Resolution
  • Leadership
  • Client Confidentiality
  • Process Optimization
  • Adaptability and Flexibility
  • Decision Making

Accomplishments

  • Qualified the All India Engineering Entrance Examination conducted by the CCB-2010 and allotted to Shobhit University, Meerut.
  • Participated in Music Competition organized at Shobhit University, Meerut on 6th February, 2012.
  • Anchored in various events in School and Department level.
  • Won first prize in Throwball competition during Annual sports meet-2013 it university.

Languages

Hindi
English
Telugu

Research

MINI PROJECT 1 – ADVANCED ROBO WHEEL working using programming C language in I3INDYA TECHNOLOGIES, HYDERABAD

I successfully completed the Inplant training in "ADVANCE TELECOM" at Regional telecom training center, BSNL, Gachibowli, Hyderabad for 30 days and secured excellent performance during the training.
I completed training of 30days on  course  "ADVANCE EMBEDDED SYSTEMS AND ROBOTICS” at  I3 Indya technologies , Awarded best embedded system in robotics training centre 2013 INDIA by TIME RESEARCH and I secured "B" (very good) grade conducted in online.

Personal Interests

  • Playing badminton
  • Music
  • Sketching

Personal Information

  • Date of Birth: 08/17/92
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Unmarried

References

References will be provided on Request.

Timeline

Senior Process Associate- Product Compliance

Amazon
06.2020 - Current

Senior Technical Support Executive

Concentrix Services India Private Limited (Avalon Process)
04.2018 - 05.2019

Technical Support Executive

cogtest private limited
05.2016 - 12.2016

Bachelor of Technology - Electrical, Electronics And Communications Engineering

SHOBHIT UNIVERSITY

Sri Siddhartha Junior college, A.P

Masterminds IIT Talent High School, A.P

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PAVANI B