Overview
Work History
Timeline
Generic

NIDHI SHEKHAWAT

Jaggayyapeta

Overview

8
8
years of professional experience

Work History

Sales & Service Executive

KUN Exclusive BMW Series
04.2016 - 07.2017
  • Maintained up-to-date knowledge of products and services offered.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Evaluated departments to identify strengths and weaknesses in operations and service.
  • Established schedules to improve service and reduce labor costs, promoting customer satisfaction.

Executive Front Office

Carbon Products Hitech Technologies Pvt Ltd
12.2014 - 02.2016
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
  • Managed agendas, travel arrangements, and appointments for upper management staff members.
  • Documented, published and updated administrative and executive procedures and practices and established internal communication processes.

Sr. Customer Care Executive

RITU HYUNDAI
09.2012 - 05.2014
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Assigned and designated job territories to customer care staff according to performance and history.

Customer Relation Officer

BEST AUTO (TATA MOTORS)
08.2010 - 05.2012
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 15% increase in sales and service.

Sales Executive

Caratlane (Tanishq Partner)
03.2018 - 01.2019

Timeline

Sales Executive

Caratlane (Tanishq Partner)
03.2018 - 01.2019

Sales & Service Executive

KUN Exclusive BMW Series
04.2016 - 07.2017

Executive Front Office

Carbon Products Hitech Technologies Pvt Ltd
12.2014 - 02.2016

Sr. Customer Care Executive

RITU HYUNDAI
09.2012 - 05.2014

Customer Relation Officer

BEST AUTO (TATA MOTORS)
08.2010 - 05.2012

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NIDHI SHEKHAWAT