NIDHI SHEKHAWAT
Jaggayyapeta
Overview
8
8
years of professional experience
Work History
Sales & Service Executive
KUN Exclusive BMW Series
04.2016 - 07.2017
- Maintained up-to-date knowledge of products and services offered.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Evaluated departments to identify strengths and weaknesses in operations and service.
- Established schedules to improve service and reduce labor costs, promoting customer satisfaction.
Executive Front Office
Carbon Products Hitech Technologies Pvt Ltd
12.2014 - 02.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Managed agendas, travel arrangements, and appointments for upper management staff members.
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
Sr. Customer Care Executive
RITU HYUNDAI
09.2012 - 05.2014
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Assigned and designated job territories to customer care staff according to performance and history.
Customer Relation Officer
BEST AUTO (TATA MOTORS)
08.2010 - 05.2012
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Liaised between customers and organization with particular focus on working with sales department.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 15% increase in sales and service.
Sales Executive
Caratlane (Tanishq Partner)
03.2018 - 01.2019
Timeline
Sales Executive
Caratlane (Tanishq Partner)
03.2018 - 01.2019
Sales & Service Executive
KUN Exclusive BMW Series
04.2016 - 07.2017
Executive Front Office
Carbon Products Hitech Technologies Pvt Ltd
12.2014 - 02.2016
Sr. Customer Care Executive
RITU HYUNDAI
09.2012 - 05.2014
Customer Relation Officer
BEST AUTO (TATA MOTORS)
08.2010 - 05.2012