Nidhi Shree A
Bengaluru
Summary
Results-driven professional with extensive experience in catalog management and customer support, now transitioning into a new domain. Proven track record of optimizing product listings and enhancing customer satisfaction, with strong analytical skills and attention to detail. Equipped with a solid foundation in problem-solving and technical proficiency, eager to leverage these skills in a dynamic and growth-oriented organization. Committed to continuous learning and professional development to excel in a new career path.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Catalog Associate
Amazon
Bengaluru
02.2020 - 05.2024
- Followed pre-defined processes, guidelines, and SOPs to ensure accuracy and productivity in audit tasks
- Made logical decisions during audits, even with ambiguous information
- Reported audit results and effectively communicated within the organization
- Approved or disapproved audit entries based on guidelines, providing logical reasoning for decisions
- Validated catalog data by reviewing authoritative sources when necessary
- Reviewed Amazon catalog content for quality in alignment with guidelines and SOPs
- Checked product details thoroughly to confirm accuracy and data completeness
- Analyzed data to identify new trends and patterns
- Identified and translated generic patterns in browsing and auditing into guidelines and SOPs to enhance audit outcomes
Customer Support Executive (Emails)
Frontizo Business Solutions
Bengaluru
02.2018 - 02.2020
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Recommended potential products or services by collecting customer information and analyzing customer needs
- Listened to customers' questions and concerns to provide answers or responses
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
HR Recruiter
One Degree North HR solutions
Bengaluru
07.2015 - 12.2017
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Used Boolean searches to develop applicant portfolios for expected openings
- Operated and maintained applicant tracking and candidate management systems
- Improved office efficiency by effectively managing internal communications and correspondence
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
Education
B. Com - Finance
Bangalore university
06.2015
Skills
- Customer Support Expertise
- Effective Time Management
- Responsive to New Challenges
- Team Leadership
- Excel Proficiency
- Effective Communication
- Proficient in Microsoft Office
- Catalog Management
Certification
- Successfully completed online certified training on Financial Modeling and Valuation. The training consisted of Understanding Excel, Investment Decision Techniques, Application of Decision Techniques, Financial Statement Analysis, Valuation, and Integrating AI in Excel modules.
Timeline
Catalog Associate
Amazon
02.2020 - 05.2024
Customer Support Executive (Emails)
Frontizo Business Solutions
02.2018 - 02.2020
HR Recruiter
One Degree North HR solutions
07.2015 - 12.2017
B. Com - Finance
Bangalore university
Similar Profiles
Amaan SayyedAmaan Sayyed
Support Consultant at AmazonSupport Consultant at Amazon
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon