Nidhi Tyagi
Ghaziabad
Summary
Dynamic aviation and hospitality trainer with a proven track record at Qatar Airways & Indigo excelling in leadership and mentorship. Expert in developing engaging training materials and assessing program effectiveness. Adept at fostering cultural sensitivity and enhancing customer service, ensuring a high standard of safety and guest satisfaction in diverse environments.
Overview
15
15
years of professional experience
Work History
Senior Cabin crew member
QATAR AIRWAYS
Doha
01.2019 - 01.2021
- Trained for Airbus A350, A330,A340, A321,A320,A319.Boeing 787,777.
- Conducting feedback and mentoring sessions with fellow team members to build up leadership and team spirit skills
LEAD CABIN CREW
INDIGO AIRLINES
New Delhi
04.2014 - 01.2019
- Carrying out all in-flight duties including passenger flight safety and first-aid
- Maintaining records about flight irregularities and providing guidance to intern flight attendants
- Ensured passengers' safety on-board the aircraft.
Cabin crew F1(PREMIUM CABIN)
QATAR AIRWAYS
Doha
05.2010 - 01.2013
- Taking responsibility for guests' safety and well-being on board a flight
- Demonstrated strong knowledge on F&B from different regions and cultures and helped guests in resolving all their queries on F&B
- Worked in a challenging and dynamic environment with a multi-national team.
Poise trainer
Ifly
Gurugram
10.2024 - Current
- Delivered engaging training sessions to aspiring cabin crew trainees for an enhance body language and over all personality development.
- Developed instructional materials to enhance learning experiences for trainees.
- Facilitated hands-on practice to reinforce skills and knowledge retention.
- Collaborated with team members to refine training processes and materials.
- Evaluated training effectiveness through participant surveys and assessments.
- Maintained training records and documentation for compliance purposes.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
Education
Bachelor of Science - CBZ
CCS UNIVERSITY
Meerut 06-2012
AASSC, SKILL INDIA, NSDC CERTIFIED TRAINER.
Skills
- Leadership
- Communications
- Hospitality
- Mentorship
- Customer Service
- Filing
- Persona (User Experience)
- First Aid
- Aviation
- Cultural Sensitivity
Aboutme - Profile
Dynamic, Customer Oriented and Organized individual seeking a role suitable for experienced cabin crew with an experience of over 10 years and above. Utilizing communication, coordination, hospitality and flying skills to maximize the service experience and increase the overall reputation of the company. Seeking a responsible position with a growth-oriented company that promotes a team environment with best industry standards
Timeline
Poise trainer
Ifly
10.2024 - Current
Senior Cabin crew member
QATAR AIRWAYS
01.2019 - 01.2021
LEAD CABIN CREW
INDIGO AIRLINES
04.2014 - 01.2019
Cabin crew F1(PREMIUM CABIN)
QATAR AIRWAYS
05.2010 - 01.2013
Bachelor of Science - CBZ
CCS UNIVERSITY
AASSC, SKILL INDIA, NSDC CERTIFIED TRAINER.