Nidhi Singh
Summary
Senior Associate Consultant with extensive experience supporting insurance clients across life, health, P&C and general insurance domains, combining consulting delivery with strong production and operational support capabilities leveraging data analysis, business intelligence, and process optimization to drive actionable insights and strategic decision-making. Adept at using tools like MySQL, JSON, REST API, Excel, Power BI, JIRA, Confluence and Agile methodologies to enhance operational efficiency and business performance. Recognized for end-to-end implementation, strong communication, analytical thinking, and stakeholder management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate Consultant
Infosys Limited
12.2025 - Current
- Possesses deep expertise in end-to-end policy lifecycle management, including underwriting, claims, premiums, policy administration, billing, and regulatory compliance.
- Provided production support through batch monitoring, unit testing, job failure resolution, change management processes, data fixes, reprocessing, reconciliation, and environment validation during deployments, ensuring timely resolution and minimal business disruption while adhering to SLA monitoring.
- Supported pre-production, go-live, hypercare, and post-implementation phases, ensuring system stability and user confidence by initiating root cause analysis and facilitating post-incident reviews.
- Contributed to consulting delivery by leading requirement workshops, creating BRDs, FRDs, and AIDs, coordinating UAT, and delivering structured knowledge transfer (KT) sessions to client, production, and support teams.
- Experience with Agile Management Tools such as JIRA, Confluence, VersionOne, Dynamic365. And seek expertise in Web Services, Cybersecurity, XML,JSON, SOAP, REST API, SaaS, SAP, MySQL.
PROFESSIONAL BUSINESS ANALYST
DXC Technology
04.2025 - 11.2025
- Conducted stakeholder interviews to gather and document business requirements using Agile methodology, performing GAP analysis and root cause analysis to inform project direction.
- Develop and manage project documentation, including cyber security, user stories, use case, FRDs, BRDs, and test cases, PR document, Size Indication, Effort estimation to ensure smooth execution in Pre-production, UAT, Dynamic365, SAP environment.
- Led integrated system demo, system testing, and quality assurance efforts to identify defects, improving system functionality and user experience.
- Managed end-to-end processes in billing, policy administration, and claim management within P&C Insurance sector, utilizing JIRA for issue tracking and workflow optimization, resulting in enhanced operational efficiency through cross-functional collaboration.
- Received Certificate of Achievement Award for exceptional performance in January 2025
ASSOCIATE PROFESSIONAL BUSINESS ANALYST
DXC Technology
12.2021 - 03.2025
- Collaborated with cross-functional teams to gather requirements and deliver data-driven insights that informed decision-making and supported business growth.
- Applied Agile methodologies, Oracle databases, and MySQL to optimize processes, resulting in improved operational efficiency.
- Enhanced customer satisfaction by delivering high-quality experiences and streamlining workflows to align with organizational standards.
- Design and execute test plans for functional, unit, and regression testing, ensuring system performance and quality standards.
- Recognized as Champ Award winner for exceptional contributions in September 2023
TEAM LEAD
M Sippy & Associates
09.2021 - 12.2021
- Led client review meetings and oversaw internal and financial audits, ensuring compliance and operational integrity.
- Directed the development of financial models, delivering strategic forecasts that guided critical business decisions.
- Contributed to quarterly and annual budget planning, identifying cost-saving initiatives that resulted in a 17% improvement in financial performance.
- Managed three industry-specific projects independently, earning recognition as Employee of the Month for two consecutive months.
- Ensured compliance with business logic and requirements across client projects, contributing to the creation of SOPs and advanced process models.
ASSOCIATE BUSINESS ANALYST
M Sippy & Associates
06.2021 - 09.2021
- Created business intelligence tools and systems, designing databases and outputs to support data-driven decision making.
- Analyzed current systems, processes, and data flows to identify areas of improvement.
- Performed gap analysis of existing processes and systems, proposing changes to minimize disruption to business operations.
- Implemented quality assurance measures to enhance accuracy and reduce errors across multiple departments.
- Collaborated with clients to implement ERP software, providing training and ensuring successful system integration across cross-functional teams.
Education
MASTER'S IN BUSINESS ADMINISTRATION - Finance And Marketing
Jaypee Business School
01-2021
BACHELOR OF COMMERCE -
University of Delhi
01-2018
Skills
- Agile Methodology
- Backlog Grooming and Story Estimation
- Requirements Gathering
- Functional Specifications
- Requirements Management Tools
- Data Analysis
- Gap analysis
- Risk Assessment
- Root cause failure analysis
- Workflow Automation
- Advanced Excel
- MySQL
- Oracle
- ERP Systems
- Azure Cloud Platforms
- Wireframing & Prototyping Tools
- Reporting and Dashboard
- SAFe Methodology
- Root cause analysis
- Stakeholder management
- Policy lifecycle management
Certification
- AINS 101- Increase Your Insurance IQ, 08/01/24
- My SQL, 01/01/24
- Learn JIRA with real-world examples, 01/01/24
- CS50's Introduction to programming with Python, Harvard Business School, 01/01/24
- Six Thinking Hats, 01/01/24
- Agile Coach in 2024 | Mindset, Frameworks, Skills, 01/01/23
- MS Excel Essentials, 01/01/23
- Safe Agile, 01/01/22
- AWS Cloud Practitioner Essentials, 01/01/23
- Web Analytics, Accenture, 01/01/21
Timeline
Senior Associate Consultant
Infosys Limited
12.2025 - Current
PROFESSIONAL BUSINESS ANALYST
DXC Technology
04.2025 - 11.2025
ASSOCIATE PROFESSIONAL BUSINESS ANALYST
DXC Technology
12.2021 - 03.2025
TEAM LEAD
M Sippy & Associates
09.2021 - 12.2021
ASSOCIATE BUSINESS ANALYST
M Sippy & Associates
06.2021 - 09.2021
MASTER'S IN BUSINESS ADMINISTRATION - Finance And Marketing
Jaypee Business School
BACHELOR OF COMMERCE -
University of Delhi