Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NIHA AHAMED

Specialist - Advanced Cell Culture
Bangalore

Summary

Detail-oriented life sciences professional with experience in vendor management, product lifecycle enablement, and customer account management. Skilled in launching cell-based products, maintaining technical datasheets, and recommending appropriate cell lines to meet diverse research needs. Adept at creating learning content, setting up customized customer documentation portals, and leveraging automation tools like Power Automate. Proficient in enterprise applications including SAP, SFDC (Salesforce), and ValGenesis. Working knowledge of HTML and CSS to support site customization and digital initiatives.

Overview

7
7
years of professional experience

Work History

Specialist – Advanced Cell Culture

Merck
07.2020 - Current
  • Product Launch Support: Played a key role in launching cell-based products by ensuring technical datasheets were accurate and readily available.
  • Vendor & Product Management: Coordinated with external vendors to manage timelines, product documentation, and quality data for new cell line launches.
  • Customer Consultation: Recommended appropriate cell lines to customers based on their research requirements, enhancing product relevance and satisfaction.
  • Course Development: Designed and created educational courses for internal learning platforms to support customer onboarding and product training.
  • Customer Site Creation: Built and maintained custom customer-facing documentation sites for purchased products using HTML and CSS.
  • Cross-functional Collaboration: Worked with R&D, regulatory, and marketing teams to align documentation and data availability with customer and compliance needs.

Technical Support Analyst

Tesco HSC
05.2018 - 01.2020
  • Provided end-to-end customer service, resolving complex technical issues by coordinating solutions between vendors and internal stakeholders.
  • Diagnosed and resolved diverse technical issues, including account setup and network configuration, improving overall user experience.
  • Generated and presented timely operational reports and dashboards to management, offering critical performance insights.
  • Managed and tracked user system issues to resolution while adhering to strict SLAs.
  • Utilized tools such as Oracle, Diebold, K.COM, and PMC for daily technical support and reporting operations.

Education

BBA - Commerce

M.S. Ramaiah College of Arts, Science And Commerce
Bangalore, India
04.2001 -

Skills

Skills

  • Workflow Automation with Power Automate

  • Cell Line Knowledge & Consultation

  • Technical Datasheet Management

  • Customer Enablement & Education

  • Course Content Development

  • Documentation Management Systems

  • HTML, CSS (Basic Web Customization)

  • Vendor and Stakeholder communication

  • Microsoft 365, SharePoint, SAP, SFDC (Salesforce), ValGenesis

  • Analytical thinking

Quality assurance

Accomplishments

  • Recognized as a High Potential Employee in 2023.
  • Received recognition for a Kaizen implementation that saved $40,000 for the company.
  • Awarded multiple spot recognitions for consistently exceeding performance targets.
  • Nominated for Women in Leadership Certification.
  • Implemented 14 Kaizen ideas contributing to process and quality improvements.
  • Delivered 3 automation projects using Power Automate to streamline internal workflows.

Timeline

Specialist – Advanced Cell Culture

Merck
07.2020 - Current

Technical Support Analyst

Tesco HSC
05.2018 - 01.2020

BBA - Commerce

M.S. Ramaiah College of Arts, Science And Commerce
04.2001 -

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NIHA AHAMEDSpecialist - Advanced Cell Culture