Nihaal S

As a Senior Executive to the Founders, Executive Director, and Deputy General Manager of Managing Directors office at Deeksha, Ace Creative Learning Pvt Ltd, playing a pivotal role in supporting the Founder's vision and goals. Being responsible for providing comprehensive administrative support and handling various tasks to ensure the Founder's focus on strategic leadership and company growth.

Below are the key responsibilities:

• Calendar Management: Maintaining the Founder's schedule, prioritizing appointments, and coordinating meetings and events, ensuring optimal time utilization.
• Travel Coordination: Arrange and manage domestic and international travel for the Founder, including flights, accommodations, and travel itineraries, ensuring a seamless experience.
• Communication: Managing email communications, drafting and proofread documents, and handling phone calls professionally and with confidentiality.
• Meeting Support: Prepare meeting materials, agendas, and minutes. Attend meetings with the Founder, take notes, and follow up on action items.
• Information Management: Organize and maintain confidential company and personal documents, files, and records.
• Task Prioritization: Assist the Founders, ED, and DGM in prioritizing tasks and deadlines, ensuring critical assignments are addressed promptly.
• Gatekeeping: Act as a primary point of contact between the Founder and internal/external stakeholders, screening and directing inquiries appropriately.
• Special Projects: Undertaking projects and research assignments as directed by the Founder, contributing to strategic initiatives and company growth efforts.
• Expense Management: Handleing expense reports, reimbursements, and financial documentation accurately and efficiently.
• Traveling in and around for meetings.

Playing a crucial role in ensuring the smooth functioning of online classes and delivering exceptional learning experiences to our students.

Responsibilities:

• Coordinate and oversee the day-to-day operations of online classes, including scheduling, monitoring, and troubleshooting.
• Collaborate with academic staff and faculty to ensure the timely delivery of course materials and assignments in the online learning platform.
• Manage student enrollment and registration for online courses, ensuring accuracy and completeness of student records.
• Provide technical support to students and faculty to resolve issues related to accessing online classes or using the learning platform.
• Monitor student attendance and participation in online classes, identifying and addressing any issues or concerns promptly.
• Assist in the development and implementation of policies and procedures related to online education, ensuring compliance with regulatory requirements.
• Collaborate with the IT department to maintain and update the online learning platform, including testing new features and resolving technical issues.
• Generate reports and analyze data related to online operations, including student performance, attendance, and feedback, to inform decision-making and improve processes.
• Communicate regularly with students, parents, and faculty to provide updates on online classes, address concerns, and gather feedback for continuous improvement.
• Stay updated on the latest trends and developments in online education and instructional technology, and make recommendations for enhancements to the online learning experience.

Responsibilities:

• Manage large amount of Inbound, Digital and Outbound calls on a timely manner.
• Responsible for attending walk-in clients
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Met my Daily Targets.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.