Nihal Ahmed Siddique
Salesforce Technical Architect
Pune
Summary
Salesforce Technical Architect with 19+ years of CRM delivery experience across Telecom and Manufacturing domains, specializing in Salesforce and OmniStudio (Vlocity) architecture. Salesforce Certified Application Architect, progressing toward System Architect, with deep technical expertise combined with strong leadership capabilities.
Proven record of delivering end-to-end enterprise architecture for large-scale programs and leading cross-functional teams of up to 40 members across North America, Europe, Middle East, and India. Adept at driving technical strategy, solution governance, and designing scalable, high-performing, multi-cloud Salesforce solutions.
Experienced in Salesforce integrations both point-to-point and through middleware such as Apigee, SAP CPI, and MuleSoft. Strong contributor to pre-sales, RFP solutioning, and architectural blueprints, including multiple Agentforce POCs as an Agentforce SME for sales initiatives.
Enabled teams to adopt modern development tools, best practices, and AI-driven productivity enhancements, conducted trainings on OmniStudio, CPQ, and grooming junior architects and developers.
Currently serving as Technical Architect / Lead for 3 different clients across globe, responsible for salesforce solution architecture and guiding large-scale technical execution.
Overview
19
19
years of professional experience
12
12
Certifications
Work History
Associate Director
Deloitte
06.2025 - Current
- Technical Architect/Project lead for Australian Postal Company, European Manufacturing Client and One of the India’s Leading Fertilizer Suppliers for Agriculture.
- Requirement Gathering discussions with key client stake holders
- Preparing KDDs and ER Diagrams
- Brain storming with other Architects and CTAs for better solutioning.
- Lead discussions with Salesforce Product and Account Executives for various client needs related to licensing or solutioning.
- Present weekly updates to client stake holders including client CIO.
- Define and publish various frameworks and Enable Development Team to build on top of it.
- Define best practices guidelines for teams.
- Work On RFPs, and Usual Sales Activities.
Digital Customer Consulting Manager
Deloitte
02.2024 - 05.2025
- Technical Architect / Project Lead for India’s leading Payments Provider & a European Manufacturing Client
- Led Salesforce architecture improvements, best-practice adoption, and solution governance across programs.
- Collaborated with client architects; reviewed functional/technical designs and proposed scalable solutions.
- Created functional and architectural flow diagrams; built POCs to validate and optimize solution approaches.
- Improved developer productivity using Einstein for Developers & modern tooling.
- Reviewed customizations/configurations and guided team on technical corrections.
- Interacted with Product Owners to define enhancement approaches and draft technical designs.
- Served as L2 Lead for Service Cloud, handling ServiceNow incidents and ensuring SLA adherence.
- Coordinated with multiple vendor teams to resolve integration, CTI, and platform issues.
- Assessed impacts of seasonal Salesforce releases and ensured readiness.
Application Development Manager
Accenture
12.2021 - 02.2024
- In last two years I worked as Salesforce Technical Architect / Comms Cloud Architect
- Analysis and Discussion of Requirements with Key Business stake holders/Product Owners/Partners
- Contributing to Functional Design and Drafting Technical Designs for given Requirements
- Guiding Project Team Technically in case of Technical hurdles
- Reviewing Customizations/Configurations and Providing feedback for relevant corrections
- Conducting Training Sessions on Omnistudio, EPC
- Creating/Owning Estimations for Comms Cloud RFPs for multiple deals
- Suggesting Resolutions on Cross Project/Cross Client Technical Issues related to Omnistudio
- Lead build team for Telco Accelerator and Demonstration to relevant stake holders
- Empaneled Interviewer for Omnistudio
- Providing accurate updates to Leadership (Accenture and Client both)
- Collaborating with Different Stakeholders at Various levels to resolve Project/Team Issues
- Contributing to Resourcing/Operations and Helping in Hiring
- Organizing Team Events/Meets for Better Team Connectivity
- Taking care of Appraisals/Salary Allocations/ Hike% to match market trend.
Application Development Associate Manager
Accenture
12.2018 - 11.2021
- Contributed to Development and Design of Salesforce Sales Cloud application using Omnistudio
- Vlocity OM - Worked on 3 different Projects during this time and Lead team of 20+ resources and Taken care of deliverables and updates to Onshore and Client Stakeholders
- Lead Team of 5 people in Small project for Implementation of Einstein Chatbot
- Mentored and Groomed Junior Resources Technically
- Created Technical Designs based on Provided Functional Requirements.
Application Development Team Lead
Accenture
12.2013 - 11.2018
- Worked on Multiple Projects as Technical Lead
- Worked in Siebel CRM Projects Till December 2015 and Moved to Salesforce Projects in Jan 2016 and Subsequently to Omnistudio Project in Later half of 2016
- Following were Key Responsibilities - Mentored and Groomed Team Members Technically
- Provide Daily Status updates to Leads - Taking care of Build of Complex Requirements - Discussion with BA/Architects and Getting Clarity for Open Questions - Collaborating with multiple teams in order to address any critical item.
Application Development Senior Analyst
Accenture
06.2011 - 11.2013
- Senior Developer on Siebel CRM Projects - Mentored a few Junior Team Members
- Nihal Ahemed Solution Architect Siddique - page 2 - Documentation and Contributing to Assets and White papers.
Technical Associate
Tech Mahindra
10.2006 - 06.2011
- Siebel CRM Developer, Performance Analyst, Oracle DBA
Education
Bachelor of Engineering - Electronics and Communications
Institute of Engineering And Science IPS Academy
Indore06.2006
HSC - PCMB
Kendriya Vidyalaya
Shahdol M.P.05.2001
SSC -
Kendriya Vidyalaya
Shahdol M.P.05.1999
Skills
- Salesforce (Sales Cloud, Service Cloud, Field Service, exposure to Commerce Cloud)
- OmniStudio / Vlocity (Order Management, Comms Cloud – complete suite)
- Integration Architecture: Zuora ↔ Salesforce, Apigee, SAP CPI, MuleSoft
- Agentforce POCs & Solutioning (Agentforce SME)
- AI-led productivity tooling & DevOps enablement
- Einstein Chatbot
- Telecom OSS/BSS & OM Architecture
- End-to-End CRM Solutioning & Technical Governance
- Global Delivery Experience (NA, Europe, Middle East, India)
- Team Leadership up to 40 members
- Prior Siebel CRM experience (pre-2016)
- Salesforce Clouds: Sales Cloud, Service Cloud, Field Service, Communications Cloud (EPC, CLM, ESM, MSM, Digital Commerce), Einstein Chatbot, Exposure to Commerce Cloud & Analytics Studio, understanding of Pardot & Marketing Cloud
- OmniStudio (Vlocity): OmniScripts, DataRaptors, Integration Procedures, FlexCards, Orchestration Flows, Vlocity OM
- Salesforce Development: Apex (Classes, Triggers, REST), Flows, LWC, SOQL/SOSL, Platform Events
- Integration & Middleware: Point-to-point APIs (REST/SOAP), Apigee, SAP CPI, MuleSoft, Zuora Integration
- Architecture Expertise: E2E Salesforce Architecture, Comms Cloud & OM Design, Security Model, Performance Optimization
Certification
Salesforce Certified Application Architect
Interests
Singing / Stage Performer, Voice Over / Mimicry, Various Musical Instruments, Powerlifting / Bodybuilding, Painting
Additional Information
Honors & Awards, Recognition from Team Members and Juniors Multiple Client Appreciations Multiple ACE Awards - Accenture
Timeline
Associate Director
Deloitte
06.2025 - Current
Digital Customer Consulting Manager
Deloitte
02.2024 - 05.2025
Application Development Manager
Accenture
12.2021 - 02.2024
Application Development Associate Manager
Accenture
12.2018 - 11.2021
Application Development Team Lead
Accenture
12.2013 - 11.2018
Application Development Senior Analyst
Accenture
06.2011 - 11.2013
Technical Associate
Tech Mahindra
10.2006 - 06.2011
Bachelor of Engineering - Electronics and Communications
Institute of Engineering And Science IPS Academy
HSC - PCMB
Kendriya Vidyalaya
SSC -
Kendriya Vidyalaya