Niharika Dixit
Social Media Executive
Noida
Summary
A challenging job with opportunity to rise and grow, job should also provide a responsibility and conduct for development of personality. As I am extrovert in nature I'II try to prove myself best in field to become an effective individual in every aspect and give my best by applying my skills and experience.
Overview
5
5
years of professional experience
Work History
Social Media Executive
Meesho (Fashnear Technologies)
09.2022 - 6 2024
- Attending to all customer queries, concerns and comments posted to the company's social media platforms front end as well as backend
- Reviewing all social media posts for accuracy and ensuring inappropriate content is removed
- Able to effectively use a variety of social media platforms such as Twitter, Facebook, Instagram, LinkedIn and CEO escalations
- Working knowledge of tools such as S360, Kapture, Metabase and also handling Meesho ONDC queries.
Associate Executive - Social Media
MobiKwik
06.2021 - 08.2022
- Attending to all customer queries, concerns and comments posted to the company's social media platforms
- Handling the complaints regarding Bill payment, Recharge, Fraud and KYC
- Reviewing all social media posts for accuracy and ensuring inappropriate content is removed
- Able to effectively use a variety of social media platforms such as Twitter, Facebook, Instagram, LinkedIn and Play Store etc and CEO escalations
- Working knowledge of social media tools such as One Direct and JIRA.
Associate Operations
One97 Communications Pvt Ltd
01.2018 - 02.2020
- Responsible for customer complaints through email on salesforce and zendesk.
- Handling the complaints regarding bill payment, recharge and cashback
- Resolving issues regarding Social Media on onedirect
- Resolving issues regarding Paytm First, Deals and Paytm First Card
- Training new joiners on product note
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Skills
Ability to use good judgement in order to carry out detailed instructions
Honest and hard working
Punctuality and ability to work under pressure
Strong leading and organizational skills
Basic PC Skills with basic knowledge of applicable MS Office (Word, Excel & Outlook)
Strong Excel skills and ability to pick up new IT systems quickly
Proven ability to quickly acquire proficient development skills in new areas and technologies
Good communication and interpersonal skills
Highly organized, detail oriented with strong analytical skills
Personal Qualifications
B.com, 2015, 12th, 2012, 10th, 2010
Personal Information
- Date of Birth: 04/01/93
- Nationality: INDIAN
Languages
English
Hindi
Timeline
Social Media Executive
Meesho (Fashnear Technologies)
09.2022 - 6 2024
Associate Executive - Social Media
MobiKwik
06.2021 - 08.2022
Associate Operations
One97 Communications Pvt Ltd
01.2018 - 02.2020
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