Niharika K R

2017 – Present

Tools Used: COTS Product - SevOne (NMS), NNMI, ITAM, ServiceNow, AWS, Jira, Confluence, Splunk.

Currently, I have been working as a DevOps lead, handling OSS/BSS applications for a leading telecom client.
Monitoring and managing an AWS cluster setup, handling all the changes, implementation, and maintenance of the cluster, along with continuous operational support for the application.
Worked on migration projects for applications, including a cloud checklist for migration, on-prem to cloud migration, and upgrade projects for patch installation.
Enabled MFA across all monitoring applications, and onboarded them to a single standard portal.
Implemented automation on repetitive tasks using shell scripting and application APIs.
Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
Prepared system integration design containing application details, such as the disaster recovery plan, change/incident/problem management process, handling escalations, versioning, etc.
Delivered comprehensive technical documentation, including architecture diagrams, design specifications, and user guides for easy reference by colleagues or clients.
Handling new business requirements, migration, cost estimates, planning, and proceeding with the change management process.
Stakeholder management with business, system SMEs, and solution architects, gap analysis, enterprise analysis, business value assessment with a tactical focus, and presenting demos; create and track user stories in JIRA.
Maintained full compliance with industry standards and best practices through rigorous security audits and vulnerability assessments.
Handling major builds, releases, and change requests single-handedly, and leading the team to provide bug-free deployments.
Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
Served as the primary point of contact for two Managed Service Providers (MSPs), maintaining healthy business relationships through constant communication.
Provided mentorship to junior team members, fostering professional growth, and strong work ethics in the workplace.
2015-2017

Tools used: COMOS, PDM One, HP UFT, Sikuli, and Jira.

Worked with a leading company in plant engineering on an application that is a manufacturing and plant life cycle management tool.
Performed POCs on the application's testing feasibility, and created a feasibility status report, presenting a demo to the clients.
Worked on user and product data management, designed for engineers to manage design files, and collaborate.
Researched, compiled and generated IT management status reports to minimize security risk and data compromise.
2013-2015

Tools used: Selenium, Sikuli, and HP ALM.

Worked with a leading telecom provider on a retail web application; the web portal was migrated from a legacy system to Oracle Web Center Site.
Prepared test cases, and performed functional and automation testing using the Selenium tool.
Created and maintained the object repository. Defect Reporting and Tracking.
Coordinated with product teams to provide feedback and insights on user experience improvements.