NIJA JAYAKUMAR
Public Relations
Thiruvananthapuram
Summary
Public Relation Officer supports clear communication across public-facing and internal interactions, drawing on hospital front-desk experience handling inquiries, call routing, and message coordination. Brings calm conflict resolution, familiarity with medical terminology, and multilingual support in Malayalam, English, and Tamil to manage sensitive conversations with care. Helps keep information accurate, responses steady, and service interactions professional in a healthcare setting.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Public Relations Executive
SP Medifort Hospital
06.2026 - Current
- Drafted press releases and media advisories to enhance hospital visibility.
- Assisted in organizing community outreach events to promote health awareness initiatives.
- Coordinated social media campaigns, increasing engagement and audience reach.
- Resolved complaints to maintain customer satisfaction.
- Worked closely with other internal departments to resolve customer service issues.
Receptionist
Cosmopolitan Hospitals
10.2024 - 05.2026
- Collaborated with medical staff to ensure smooth patient flow throughout the facility.
- Handled patient inquiries, providing information about services offered by the hospital.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Patient Relations Officer
RV Hospital
08.2024 - 10.2024
- Provided information on hospital services and resources to patients.
- Handled patient feedback and complaints with professionalism and care.
- Supported patient check-in processes to enhance efficiency in operations.
- Followed up with patients post-visit to ensure satisfaction and care continuity.
Computer Operator
Modern Computers
11.2017 - 04.2019
- Operated computer systems to manage data entry and processing tasks.
- Monitored system performance and reported issues to the technical team.
- Collaborated with team members to streamline data management processes.
Education
MSW - undefined
IGNOU (Indira Gandhi National Open University)
TrivandrumPGDCA - Computer Application
CDAC
TrivandrumBachelor of Science - Physics
St Xavier's College
ThumbaSkills
Patient management
Appointment scheduling
Patient intake
Referral coordination
Patient communication
Patient flow coordination
Hospital scheduling software
Medical terminology
Front desk operations
Insurance verification
Medical records management
Multi-line phone systems
Claims processing
Visitor management
Certification
Hospital Administration, ISSD, Kochi, ASAP (Additional Skill Acquisition Program), Communicative English & Microsoft Office
Timeline
Public Relations Executive
SP Medifort Hospital
06.2026 - Current
Receptionist
Cosmopolitan Hospitals
10.2024 - 05.2026
Patient Relations Officer
RV Hospital
08.2024 - 10.2024
Computer Operator
Modern Computers
11.2017 - 04.2019
Bachelor of Science - Physics
St Xavier's College
PGDCA - Computer Application
CDAC
MSW - undefined
IGNOU (Indira Gandhi National Open University)