Nijandhan Nanthagopal
Technical Support Engineer
Chennai,Tamilnadu
Summary
First-rate Technical Support Engineer with 4+ years of experience offering outstanding support to users of various levels and various regions. Exceptional skills and knowledge in troubleshooting and debugging. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Enthusiastic person to contribute to the team success through hard work, attention to detail and excellent organisational skills. Motivated to learn, grow and excel in field.
Overview
4
4
Languages
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Technical Support Engineer
Zoho Corporation Private Limited
Chennai , Tamilnadu
2019.10 - Current
- Worked for product named Zoho Creator.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Increased customer satisfaction by resolving their technical issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Developed and tested new application prior to delivery to meet scope of customer.
- Helped customers to integrate their application with other third party services using API.
- Developed 50+ application using Zoho Creator platform and delivered on time.
Engineer
CSS Corp Private Limited
Chennai , Tamilnadu
2018.12 - 2019.09
- Worked for US client named Q-see (Network based Surveillance System).
- Educated customers on installation and regular maintenance to prevent system malfunctions.
- Responded to calls, chat and email for troubleshooting devices.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Assessed surveillance system hardware and software and suggested modifications to reduce lag time and improve overall performance.
- Helped customers to connect their device over network for remote monitoring.
- Managed over 30+ calls, 15+ email tickets and 10+ chats everyday.
Technical Designer
Emergeion Enterprises LLP
Chennai , Tamilnadu
2016.12 - 2018.12
- Prepared specifications for prototypes and communicated with suppliers about fabrics.
- Attended fittings, documented comments for changes and sent final corrections to vendors.
- Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters.
- Isolated and addressed problems with electrical or environmental factors negatively impacting solar panel operations.
- Calibrated system settings and arranged orientation for maximum solar access and optimal durability.
- Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets.
- Conducted visual inspections and physical tests on previously installed modules and systems to identify faults.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Arts - English Literature
Vinayaka Mission Sikkim University
Sikkim 2015.06 - 2018.05
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
KCG College OfTechnology
Chennai 2013.07 - 2017.05
Skills
Debugging & Troubleshooting
Accomplishments
- Awarded as BEST RESEARCHER OF THE COLLEGE.
- Won 3rd Prize in National Level Technical Symposium conducted by Anna University, Chennai.
- Won 1st Prize in National Level Conference Organized by VEL TECH HIGH TECH.
- Won 2nd Prize in National Level Symposium Organized by R.M.D Engineering College.
- Won 1st Prize in International conference conducted by SRM UNIVERSITY.
- Won 2nd prize in Paper presentation in National Level Technical symposium organized by
- Department of Mechanical Engineering KCG college of Technology.
- Won 2nd prize in Paper presentation in National Level Technical symposium organized by
- Department of Research and Development GKM college of Engineering and Technology.
- Participated in Project Expo conducted by Department of Electrical and Electronics Jeppiar Institute of Technology.
- Participated in Project Expo conducted by Department of Electronics and Instrumentation Jeppiar Institute of Technology.
- Participated in IIT PAL’S 2015 Organized by IIT MADRAS at KCG college of Technology.
- Participated in singing competition in YOUNG MIND INNOVATION CHALLENGE on National level techno cultural fest.
- Published a paper in International Conference on Intelligent Computing and Applications with journal number ISBN: 978-981-10-1644-8 (Print) 978-981-10-1645-5 (Online)
- Applied Patent for my project and its reference number is E-2/2260/201 6- CHE
Timeline
Technical Support Engineer
Zoho Corporation Private Limited
2019.10 - Current
Engineer
CSS Corp Private Limited
2018.12 - 2019.09
Technical Designer
Emergeion Enterprises LLP
2016.12 - 2018.12
Bachelor of Arts - English Literature
Vinayaka Mission Sikkim University
2015.06 - 2018.05
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
KCG College OfTechnology
2013.07 - 2017.05
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