NIKET TRIPATHI
Gurugram
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Dynamic professional with proven success at Magicbricks.com, leveraging CRM expertise and strong communication skills to drive customer engagement and achieve sales targets. Recognized for cultivating lasting relationships and implementing strategies that significantly increased market presence. Adept at negotiation and operational efficiency, consistently delivering exceptional results in competitive environments.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Investors Clinic
New Delhi
08.2020 - Current
- Company Overview: Real estate consulting firm.
- Client-focused Real Estate Consultant experience helping clients find their perfect home by carefully researching market trends, property values, and neighborhoods.
- Conduct open houses to help market for-sale properties.
- Stay up-to-date on market trends and property values to best assist clients.
- Develop positive and trusting relationships with customers by addressing individual needs.
- Negotiate the final price, and draft sales contracts.
- Communicated clearly with clients to identify their needs and budget and match to available properties.
- Scheduled walkthroughs of prospective properties and guided clients through each home's features and value.
- Negotiated and managed sales contracts and answered all client questions.
- End to end sales process.
- Research and discover methods to increase customer engagement.
- Real Estate consultant firm
- Working with major developers like: DLF, M3M, Elan, Emaar, Paras, Raheja, Signature Global, Smart world, Vatika, Birla Estate, Krisumi, Adani, Godrej, Supertech, Etc.
Key Account Manager - Enterprise Accounts
Magicbricks.com
04.2018 - 05.2020
- Company Overview: The Times of India Group.
- Monitor and perform in terms of retention and new acquisition business for the region, and increase marketing spending on magicbricks.com.
- Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence.
- Work cross-functionally to articulate and develop new advertising opportunities that meet advertiser needs, recommend newer ideas, and approach Product, Marketing, and Strategy to notch up revenue and market share.
- Use customer feedback to generate ideas about new features or products.
- Research and discover methods to increase customer engagement.
- Ensure sales, finance, and legal policies and procedures are met.
- Build an open-communication environment.
- Achieve growth and hit sales targets by successfully managing the sales.
- Build and promote strong, long-lasting customer relationships by partnering with them, and understanding their needs.
- Identify emerging markets and market shifts while being fully aware of new products and competition status.
- The Times of India Group.
Assistant Manager
TRAVELTRIANGLE.COM
04.2016 - 03.2018
- Company Overview: India's leading holiday marketplace, serving over 10 lakhs + travelers through a network of 650+ agents.
- Responsible for managing top vendors of key territories of South East Asia.
- Delivered 10X growth of Bali destination, increasing monthly bookings from 20 to 220 in a span of 2 years.
- Managed relationships with Vendors (travel Agents), while growing their individual business on TravelTriangle.com to over INR 5 Million (revenue) on monthly basis.
- Promoted to Account Manager in a short span of 1 year from joining TravelTriangle.com.
- Received Avenger's award as part of top performing team at TravelTriangle.com.
- Effectively handled vendor and traveler escalations.
- India's leading holiday marketplace, serving over 10 lakhs + travelers through a network of 650+ agents.
Account Manager
TRAVELTRIANGLE.COM
05.2015 - 04.2016
- Company Overview: India's leading holiday marketplace, serving over 10 lakhs + travelers through a network of 650+ agents.
- Part of 2-member team that launched new destination Bali on TravelTriangle.com.
- Individually achieved 50+ bookings on a monthly basis consistently.
- On daily basis contacted over 60 customers to take their travel requirements and helped prepare customized itineraries for them.
- Groomed 5 other team members to handle customer queries effectively.
- India's leading holiday marketplace, serving over 10 lakhs + travelers through a network of 650+ agents.
Front Office Department (Team Leader)
PREMIER INN - Whitbread
05.2013 - 05.2015
- Ensuring a smooth service for taking c/in and c/out process including groups and FIT.
- Constant promotion of hotel by looking after reservation department.
- Maintaining C form of Foreign Customers.
- Ensuring cash handled by staff should be smooth and in order.
- Participate in internal meetings and training course & trained staff accordingly.
- Maintaining duty roaster of the staff & assign duties to run operation smoothly.
- Cross Sell & Up Sell at every opportunity.
- Ensure all the operation goes smooth in absence of Front Office Manager.
- Providing rates and room availability to travel agents and maintain good relationship.
Front Office Department
VITS Hotel KAMAT GROUP
Pune
09.2010 - 01.2012
- To learn all day to day work as a Job Trainee.
- Maintaining the Standards & Quality of the service.
- Gaining all the knowledge related with F/O Department.
- Always attend briefing taken by the Supervisors and managers.
- Assist guest with internet and Wi-Fi connections.
- Constantly attend all staff welfare meetings.
- Dedicatedly look after guest queries to meet the hotel standard.
Education
PGDBM (MBA) -
Symbiosis Centre For Distance Learning
01.2018
Bachelor of Science - Hospitality Studies
Dr. D.Y. Patil IHMCT
Pune, India01.2013
Skills
- CRM systems expertise
- Proficiency in MS Office Suite
- Team leadership capabilities
- Sales enhancement strategies
- Networking and relationship cultivation
- Negotiation tactics and conflict resolution skills
- Operational efficiency practices
- Strong communication abilities
- Market analysis and client relations
Hobbies and Interests
- Travelling
- Socializing
- Outdoor Games
- Music
Extracurricular Activities
Participated in Master Chef India show (2010) Participated in State level swimming competition (2003)
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager
Investors Clinic
08.2020 - Current
Key Account Manager - Enterprise Accounts
Magicbricks.com
04.2018 - 05.2020
Assistant Manager
TRAVELTRIANGLE.COM
04.2016 - 03.2018
Account Manager
TRAVELTRIANGLE.COM
05.2015 - 04.2016
Front Office Department (Team Leader)
PREMIER INN - Whitbread
05.2013 - 05.2015
Front Office Department
VITS Hotel KAMAT GROUP
09.2010 - 01.2012
PGDBM (MBA) -
Symbiosis Centre For Distance Learning
Bachelor of Science - Hospitality Studies
Dr. D.Y. Patil IHMCT