Nikhil
Delhi
Summary
- Resourceful travel associate recognized for high productivity and efficient task completion. Specialized in flight availability, issuance, reissuance, refunds, fare rerules, schedule changes, and customer relationship management. Strong communication, adaptability, and problem-solving skills ensure seamless travel experiences for clients.
Overview
6
6
years of professional experience
Work History
Senior Associate
Capgemini
Gurgaon
02.2026 - Current
- Handled issuance, reissuance, fare rules, refunds, and schedule changes to streamline customer transactions.
- Processed flight-related issues, resolving customer concerns promptly to improve satisfaction.
- Managed queues and email, responding to customer inquiries to enhance service efficiency.
- Utilized GDS Sabre and Amadeus for flight availability and pricing management.
Process Associate
IGT solutions
Gurgaon
02.2025 - 12.2025
- Managed manual flight availability, pricing, fare rules, ticket issuance, and reissuance to ensure accurate bookings.
- Processed refunds and schedule changes to improve customer satisfaction and streamline travel experiences.
- Utilized GDS systems, including Sabre and Amadeus, for efficient travel management.
Analyst
EXL service
Gurgaon
08.2022 - 12.2024
- Coordinated flight, hotel, car, Amtrak, and limousine bookings for diverse clients to ensure seamless travel experiences.
- Leveraged GDS platforms Sabre and Amadeus to streamline booking processes and improve service delivery.
- Processed flight availability, manual pricing, fare rules issuance, reissuance, and refunds to maintain compliance and client satisfaction.
- Collaborated with American Express Global Business Travel to optimize service delivery.
Process Associate
IGT solutions PVT. LTD
Gurgaon
10.2020 - 08.2022
- Facilitated operations for Indigo airline process, maintaining compliance with service standards to enhance service delivery.
- Managed customer inquiries and service requests via phone support, enhancing customer satisfaction.
- Mentored OJT staff after promotion within six months, improving team onboarding and training efficiency.
- Joined notification team to improve communication workflows. after one year, enhancing communication processes.
Education
Bachelor of Arts - Political Hons
Delhi University
Delhi01-2021
12th -
CBSE Board
Delhi01-2017
10th -
CBSE Board
Delhi01-2015
Skills
- GDS proficiency
- Flight pricing
- Schedule management
- Booking coordination
- Problem solving
- Project scheduling
- Hospitality diploma
- Front office certification
- Basic computer skills
- Customer relationship management
Personal Details
- Date of Birth : 1999-09-11
- Marital Status : Single
- Nationality : Indian
- Religion : Hindu
- Gender : Male
- Father Name : Sushil Kumar
Languages
English, Hindi
Hobbies and Interests
Travelling, Bike Riding
Disclaimer
Capable of working under pressure. Disciplined attitude towards professional life. Grooming skills. Relationship Building. Empathetic.
Timeline
Senior Associate
Capgemini
02.2026 - Current
Process Associate
IGT solutions
02.2025 - 12.2025
Analyst
EXL service
08.2022 - 12.2024
Process Associate
IGT solutions PVT. LTD
10.2020 - 08.2022
Bachelor of Arts - Political Hons
Delhi University
12th -
CBSE Board
10th -
CBSE Board